We recently stayed for 3 nights at Regency Inn and Suites, at Memphis Airport during the new year weekend. While the hotel facilities (bed, cleanliness, good sound proofing, complimentary parking, microwave) are good, we had some discomfort as hotel guests. The room was not made after the first night with neither any explanation, nor apology. I had to call Housekeeping, twice, to get fresh towels. On the day we checked out, the phone rang at 8:30 AM - we did not ask for morning call. When we ignored this, there was a knock on the door a minute later from a female housekeeping staff. There was another knock on the door at 9:40 AM from another male housekeeping staff. The check-out time is noon. It just shows how poor this hotel is run, as there is no coordination among departments. Also, if you stay here, please double check your payment receipt before you leave to make sure that all charges are correct.

Our stay was for one night for the family to meet at a convenient location. The staff at the front office was professional and friendly. The staff made sure that we were comfortable. We were impressed with the courteous can-do attitude among the staff. Job well done to all, especially the manager on duty!

I booked before reading all the terrible reviews, then nearly cancelled when I later read them. I figured oh well, it's only for one night before an early flight, so I went ahead and stayed. I heard two loud engine roars somewhere between 4 and 6 pm, then nothing overnight (ok, I am a pretty heavy sleeper). The front desk help was fine. The exercise room was minimal but ok. My toilet ran unexpectedly every so often. No problems with locks, peepholes, noise, etc. that I read in other reviews. Perfectly fine for the money.

This is the absolute worst hotel I have ever visited in my life. My flight was canceled and I needed a close hotel to the airport to catch my rescheduled early morning flight. Upon entering the room I was appalled at the dirty and unsanitary conditions. I immediately asked for another room when I saw roaches crawling up the wall. Not to my surprise the second room was not any better. There were dead cockroaches on the floor and I immediately asked for a refund and left the hotel. I would never even look in this hotel's direction or recommend this disgusting establishment to anyone. This hotel needs to be condemned and the owner should be ashamed of him/herself for running such a horrible establishment.