There are a few bad things about this hotel that standout. First, the bathrooms are ridiculously small. In the room we occupied, the bathroom door has divets and chunks missing from it due to the door frequently hitting the toilet whenever the door is opened.
The elevators are also ridiculous. They sounded like they were going to break at any moment. During breakfast, the staff was rather friendly, but the manager/owner of the hotel (I was told by a staff member he was the owner) was flat out rude. He spent considerable time standing behind the breakfast bar area cooking - which made it seem like there was an omlet and waffle station. Whenever anyone asked him was his station an omlet area, he would never make eye contact or look up. He rudely said "No" and didn't offer any explanation. But the way the breakfast area is set up, it is more than reasonable to presume he was cooking omlets and waffles per order. His nasty attitude is reason alone not to stay here. The hotel needs to put up a sign that informs guests that this area is not part of the breakfast - particularly after having had to pay for breakfast (there is no free breakfast). Lastly, the location of the hotel makes it a challenge to safely navigate entry. When you exit the highway, you have to cut across two lanes of oncoming traffic, then merge left all the while looking to your right to avoid more oncoming traffic and then less than 150 feet after merging, quickly cut into the hotel driveway else completely miss the entrance.

The positives are that there are quite a few retail establishments in the area and the hotel was clean and the rooms a nice size. The fitness area is by far the nicest fitness area I have ever seen in any hotel. I was amazed at how much equipment the fitness room has. The equipment was also modern. A major plus for this hotel.

I really enjoyed my stay here. I was able to get the room for a $65 bid on priceline which came out to about $83 a night after taxes and fees. The staff was very friendly and helpful. I had a colleague unexpectedly travel with me after I had booked, and I spoke with the manager Linda and she was kind enough to give him a room for the same rate as me.

The location is good, nicer part of town(at least, for Memphis) but can be a bit difficult to get to coming off of the interstate. Be ready to turn left into the parking lot as soon as you exit. They also have free parking, which I appreciate.

The amenities were also good. The fitness center was fantastic. Full dumbbell rack, several cardio machines equipped with tvs, dual pulley towers for flys/pullups, etc. Lots of space as well. This was a big plus for me. Not sure if they have a pool...

Internet is fast and free, and the room was spacious and comfortable. Big bathroom as well. They have a fancy(ie: expensive) french wine bar/restaurant on site but I didn't eat there. They serve breakfast in a bar in the lobby and it's pretty darn good - but expensive(about $12) I was able to talk the girl up front into giving me a coupon for a free breakfast while I was there on day.

Business center worked well for me too. For the price, I couldn't really argue with anything here. I enjoyed the stay and plan on staying here again.

I was in Memphis to attend a funeral and selected this hotel based on the proximity to Memorial Park. The location also offered a fairly good variety of restaurants in the area. The hotel appears to have been recently renovated. The exterior does not present a "wow" factor but has all the signs of being well maintained. The interior has a nice open feel and the lobby was well maintained throughout my stay. My guest room was well appointed and in good condition when I checked in, very clean. For the few days of my stay, I ran into a couple of housekeepers who always offered friendly greetings. The one responsible for my room each day seemed to pay close attention to details and left the room in great shape for my return.

I only had one special request which I made to a front desk employee and she went out of her way to help and even followed up the next day. The only problem I saw during my stay was that the traffic during rush hour could cause a slight delay getting in and out of the hotel parking lot. However, the overall condition of the hotel and the helpful and friendly attitude of the staff easily made up for that.

I return to Memphis a few times per year and will certainly stay here again. I enjoyed being greeted by the staff as I came and went and was made to feel at home. Friendly and clean won me over.

We are part of SPG and used our points to stay at this location as we were driving back to Phoenix. Our room was disgusting. I usually wouldn't take the time to review a hotel, but this one was so bad I have to. The toilet had feces on it. The shower was covered in hair. There was a spill under the sink that had not been cleaned up. The comforter and bedskirt had brown stains. The white curtains had black handprints all over them. The desk drawer was broken and fell out when we opened it. The track for the sliding glass door was full of dirt. The carpet has obviously not been vacuumed. We would have changed rooms but we have a 1 year old and had drug all of our junk to this room and decided just to go to sleep and leave ASAP in the morning. The front desk attendant was extremely rude when we checked in and told us since we had a child we would need to stay on the first floor near the maintenance closet and restrooms. On a positive, note the front desk attendant we dealt with upon check out was extremely nice. I did not catch her name. I would never stay here again and wish we had gone to the Westin like we had originally planned.