This hotel is a great affordable hotel for the family. I would have given it 5 stars if it was really smoke free. Someone should enforce the non smoking rule. Good housekeeping, fast check in and out, and pretty good breakfast.

We were accommodated with an early check-in, very helpful. Room was small and a/c not working well. Small bathroom and water temperature and pressure very average. Breakfast quite good and microwave and fridge in room good also. Only 1 elevator which was frustratingly slow and also shared by hotel employees, service elevator needed. Free parking a plus but no complimentary newspapers.

My husband and needed a place to stay on our way to and from Florida to break up the driving. Having stayed in Memphis many times, we knew of several very nice places, but didn't want to pay an arm and a leg. We were VERY pleased with our choice with Best Western Galleria Inn and Suites. Great location! Close to the interstate, places to eat and shopping. Reasonably priced hotel with large, tastefully decorated rooms and very clean. Very friendly staff and better than average breakfast items offered. We will be choosing this hotel again and again.

Stayed on a Friday night in October. Check-in was smooth and easy. Room appeared to be clean, but hallway and room smelled musty. Hall smelled like someone had been smoking and it was supposed to be a smoke-free hotel. Would liked to have had an extra blanket in the closet since there is no bed spread on these beds.
My shower gave me about 5 shots of ICE-COLD water. Not sure why--if it was someone flushing next door or what, but it was unpleasant. I was pleased that they had mapquest directions to various sites and they had street maps.
Breakfast was fine. Overall, a good experience.