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Sleep Inn - Memphis / American Way – reviews, photos

2.0 of 5
5119 American Way, Memphis, TN 38115
Hotel amenities
Sleep Inn - Memphis / American Way
Sleep Inn - Memphis / American Way
Sleep Inn - Memphis / American Way
Sleep Inn - Memphis / American Way
Sleep Inn - Memphis / American Way
Sleep Inn - Memphis / American Way
Ranked #68 of 134 hotels in Memphis
3.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    7
    3
    3
    3
    2
Date Rating
Raleigh, North Carolina, USA
1 review
1 helpful vote 1 helpful vote
“If you are suicidal, this is your place!”
1 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

The facility was fine, but it is managed by folks which seem to think they are inn keepers in Pirates of the Caribbean. All of the exterior doors were locked and not even able to be opened from the inside in case of a fire. The north stairway was obstructed with furniture and storage items like breakfast boxes, microwaves, and small efficiency refrigerators, like a closet.

Hello!? Ever heard of emergency exits for fires? I spoke to the manager, and he told me in his broken English that they locked the doors to keep out prostitutes and other criminals. Nice! EVEN THE LOBBY DOOR WAS LOCKED FROM THE INSIDE DURING THE LATE HOURS, WHEN I VENTURED OUT TO MY VEHICLE!

Once I raised holy Cain about this to get out, I saw why. There were prostitutes working the parking lot and they were of the most dreadful variety. I say this as a truck driver who has seem my share of true "Lot Lizards."

The sleep was fine, the shower was pleasant. In the morning, I went to iron a shirt and it was ruined with the rust that poured out of the iron. The manager did not care when I explained the concerns. The Memphis Fire Department, however, sent an inspector IMMEDIATELY when I called.

Look out for the hidden $1.50 charge for insurance and safe use, if you do not use it. This is a B.S. charge and I have to dispute it at check out at most hotels any more...

If you'd like to die in a fire so your family can legitimately receive your life insurance and maybe some wrongful death suit income, stay here for a few days and hope for the best!

Room Tip: Check the bill at checkout for hidden fees like laundry fees, recycling, safe use, and dispute them...
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  • Stayed February 2012, travelled on business
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Memphis, Tennessee
1 review
2 helpful votes 2 helpful votes
“Wonderful Customer Service”
5 of 5 stars Reviewed 6 January 2012
2
people found this review helpful

I stayed at this hotel last weekend. We needed direction to get us downtown for the new years celebrations and the front desk was able to give us great directions and even told us where to park. I was kinda nervous about being in a large city but the front desk made me feel completely comfortable and safe. Had a wonderful stay and they even offered late checkout for me because I overslept. Great Place!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask rick v about Sleep Inn - Memphis / American Way
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Denton, Texas
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Thin walls”
2 of 5 stars Reviewed 12 November 2011
1
person found this review helpful

If you are unlucky enough to be in a room adjacent to another where anyone is talking or watching TV you will be sharing in their experience. The walls were so thin that for one person I could almost hear what they were saying. Overall the property seems fairly new but the door card locks are inexplicably corroded. The sink did not drain well, as the pull rod was not connected. Also at checkout, which was very early in the morning, the night clerk would not or could not comply with my request to remove the fee for the in room safe that I did not use. Dummy me, I guess when checking in (tired, after a long day) I should have read the fine print concerning initialing something I did not want. I don't think he understood English. In any event I called later and they called back to confirm they had taken it off. No I would not stay here again.

Room Tip: Make there are no adjacent occupied rooms or wear earplugs.
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  • Stayed November 2011, travelled solo
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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1 review
3 helpful votes 3 helpful votes
“great place to stay for less price”
4 of 5 stars Reviewed 8 August 2011
3
people found this review helpful

room was clean and staff was very helpful and friendly.

  • Stayed July 2011, travelled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask 60769andy about Sleep Inn - Memphis / American Way
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kansas
1 review
Reviews in 2 cities Reviews in 2 cities
“Okay for one night only.”
3 of 5 stars Reviewed 27 July 2011

The room we were in had an odd, unpleasant smell ( we couldn't quite determine what the smell was ). The room and bathroom were clean though. Refrigerator in the room worked and kept our things cold. The continental breakfast was pretty bad, the choices were very limited. There are not many dining choices around the area the hotel is in. The hotel was okay for one night, just passing through town. I personally would not stay there again.

  • Stayed July 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Additional Information about Sleep Inn - Memphis / American Way

  • Sleep Inn Memphis
  • Memphis Sleep Inn
Address: 5119 American Way, Memphis, TN 38115
Price range (per night):* INR3,921 - 4,761

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Sleep Inn - Memphis / American Way
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