The hotel is easy to find and has ample parking. It's easy to get to all the attractions. We had a suite which had a full refrigerator, cook top and dishwasher. The room sizes are pretty large although the vanity in the bathroom area is pretty small. The couch was not very comfortable. The bed was comfortable but the pillows were hard and lumpy. The room was pretty clean although the floor could have been cleaner.
The staff was wonderful. The woman who worked week day evenings (I believe her name was Lisa) was fabulous and epitomizes good customer service. The air conditioning unit in our bedroom made a horrible noise and I called in the evening and she sent maintenance up to look at it. I was shocked to see a maintenance person in the evening. I didn't get his name, but he was pleasant and helpful. Although he was unable to fix it at the time, he said he'd work on it again the next day. The front desk called the next day to apologize that they were unable to get the appropriate part and offered to move us to another room. I was very impressed.
Breakfast was average--a typical Hampton breakfast. The breakfast area was very neat and clean however.
All in all, a good hotel.
- Hampton Inn Memphis
- Memphis Hampton Inn
