Stayed overnight on the 4th very warm welcome from Hazel at reception. A great room with a lovely view of the marina and sea, spacious and very very clean. Booked dinner in the restaurant as on my previous visits I found the food to be fantastic. On discovering they had a new chef since my last visit I was hoping it would be as good. There was no need for hope as if anything the menu was very impressive and the food even better.
I had the Pigeon to start, my partner had the Chowder, we both opted for Steak for our main which were cooked to perfection and extremely tasty. I had Sticky toffee pud while my husband decided to have cheese. The Sticky toffee was the best ever and a must try for anyone staying.

Decided to extend our stay as there were fireworks and live entertainment planned for the following evening.

Day 2 - chilled out during the day, booked an early dinner which was every bit as good and tasty as the night before. The service in the restaurant from Alana and Lynn in particular was very friendly and efficient. The fireworks on the front lawn were great as was the entertainment in the bar where all the guests joined in with the singing!!!! including me!!!!!

All in all another fabulous weekend in what is becoming my favourite hotel in the UK.

Only one little niggle - not the most comfortable mattress but did not take away from the warmth, professionalism and friendliness offered by all at this wonderful Hotel.

I have to say this is not what I expected after reading the reviews. Arrived at hotel reception area very unwelcoming and needs updating. Reception staff had to check our room was ready despite arriving at 14.30pm which I found strange as this should of been checked before arrival. I had paid extra for a seavew room which you could only see the sea from one window as we were one floor up and the other window was the side of the buliding view. Room was like a oven when we opened the door and had to open the windows everything seemed fine at that time. Unpacked our suitcase for our 2 night stay!!! Went down hill from there, went to bar for some drinks and were the only two in there.............barman nice and friendly!!!

We are both smokers and I know that hotels are non smoking but do provide shelters and ashtrays!!!!!!! There were none of these here asked reception staff and got told we just smoke outside the door where the planters at the front of the hotel were full of cigarette butts not nice but I suppose all smokers put their cigarettes out there as no ashtrays!!!

Dinner was nice but found portions very small for price 6 chips stacked on plate, 1 small piece of haddock, 1 small piece of seabass, 1 king prawn with some salad. I am not a big eater but had to have crisps when I went back to room as I was still hungry.

There is no music in the bar only sky sports which you do not want to sit and watch as you want to relax and enjoy your holiday. A bit of back ground music would of been nice nothing to loud as they had music in reception. Bar lacked atmosphere. Although staff were nice and friendly.

Went to room early as bored to be quite honest. Bed was 2 single beds put together and the springs dig into you. The sheet on my bed was stained, I went to reception to complain about these and was told this should not of happened. Sheet changed no...........had to sleep on a towel. Was wakened all night with the 15 mins chimes of the church if you are a light sleeper this place is not for you!!

Breakfast nice no complaints. We told reception again about bed, sheet and chimes....never offered to change our room so we left that morning. Very dissapointed we have had to come home a day early as could not sleep in that bed or listen to that chimes another night!!! Think the reception staff could of been more customer service orientated maybe need some coaching from their manager. As reception staff did not try and solve things and persuade us to stay.

We stayed at the hotel Friday 28th and Saturday 29th October 2011. On first arriving we were given a very warm welcome by Beverley on reception. Alana introduced herself and said she would be serving us at dinner that evening, and she was extremely helpful, offering to show us around the hotel and give us some local history about the hotel etc. Both ladies were very courteous, and had a really good sense of humour, and our first impression was excellent. Our room had been upgraded to a junior suite, and was very clean, giving us a wonderful view of the Firth of Clyde. Our evening meal was first class, with locally sourced food - (well done to the chef)!! and excellent service from all staff. Breakfast was very good and service was prompt and efficient. We hoped that the food would be of the same standard on our second evening, and it proved to be first class once again. The Manager, Don came to chat with us at the end of the meal, and we were happy to offer him the very positive feedback, and asked him to let his staff know how helpful and welcoming they were.
I would definitely recomment this hotel to anyone who likes excellent food, excellent service and staff who have a wonderful sense of humour. (Regards to Rob who googled a 'village' for us, completely voluntarily and this meant so much to us both) Hope to return !

We stayed on a one night special DB&B special here .After actually finding the hotel -we went up the wrong drive and landed at the Yacht Club!,we thought the front of the building looked quite nice with the gardens and conservatory.Unfortunately you go round the back of the hotel and the main door is lurking there among the piles of dead leaves in the rear car park.Hmmm.

The reception area is dark and not immediately welcoming,but we were greeted by staff in an acceptable manner and after a bit of discussion and searching at the computer they finally gave us a room on the first floor.There is no lift in the hotel which I queried re- possible disabilities,and they replied that they had downstairs rooms.

Our room was a bit of a surprise as it is done up a la Premier Inn and some how with the age of the building we expected something different.However it was a good size and quite smart,everything in working order.The mattresses on the joined twin beds need replacing and the pillows are so thin.Hubby needs a high firm pillow so we asked right away for another pillow.NO PROBLEM.

Well it did seem to be a problem .We asked for the extra pillow mid afternoon and despite reminding them about tea time ,he had to go back at 9.30 and ask again as we wanted to go to bed soon!

We went down to dinner early at 6.30 and ordered a drink in the bar .The barman didn't know how to switch the machine back on to agitate the Guinness and it all seemed a little shambolic,but we eventually got our drinks and so to dinner.
The waitress, very nice and chatty ,the food beautifully presented on long /unusual plates a la haute cuisine, but despite there only being 3 tables at dinner we were not finished our dinner till nine o'clock.
The food itself a little disappointing ,my chicken not terribly warm and very bland,my husband's steak not really cooked medium rare as ordered(too much blood),and one half of it inedible gristle.He kept at it ,but was constantly having to spit pieces out,surreptitiously sneaking them back onto the side of his plate.
We waited more than 30 minutes on dessert that took us 5 mins or less to eat.Luckily we had nowhere else to go that evening ,as 2hours 30 mins for a meal is way too slow.Good job they were not busy or we'd still be there !

After our meal we were presented with the bill for the meal and drinks although we were on the meal included deal.Where is the communication?We got it sorted out and so back to our room and the key had de-activated and wouldn't let us in!Back down to the desk ,OK try again, access granted only find that still no aforementioned pillow ,so back down goes hubby.Beginning to see a pattern here?Well, we were on a special rate but I'm glad I wasn't paying any more for all these niggles.

Breakfast was OK and the conservatory very nice, but the bacon was white and undercooked looking and the black pudding not that nice either.
Not the full experience, socks need pulling up here and there at this hotel for me ,sorry.