I have been in the travel business for many years and therefore have travelled extensively in Scotland and abroad. I can say that without exception the night I spent here was the worst value I have ever had and I have stayed in some pretty rough spots, while ridding over the Sierra Madre in Mexico and at the docks in Piraeus, Greece, amongst others. I have also had the good fortune to stay in some fabulous hotels, The Chelsea Hotel, New York, Knock Castle, Crief, to many to mention.
Anyway, lets start at the beginning with this one. £95 a night, an average amount of money for a hotel in one of Scotland's most stunning locations. We arrived and there is no reception desk, so we checked in at the bar. As the barman was showing us to our room he said, "if you have any problems or complaints just let a member of staff know". At that point the alarm bells began to ring. The room was basic, no TV, no phone, no amenities, no bulb in the bed side lamp, but heh! what the hell, it's got a view of the falls.
After a long day trudging up Mt.Lawers we got back to the hotel, tired and weary, looking forward to a nice long bath and the luxury advertised on their web site. There was no hot water, obviously we were to late, the other guests had used it all. No phone to complain, so my partner got dressed, no reception, so she went to the bar, Friday night, bars busy and so nobody is interested.
I had a cold bath and realised that there was no way to wash my hair other than to dunk it in the bath. No shower attachment, no mixer taps, not even a jug that I could fill up,(check it out on there web site pictures). Once out of the bath, with cold wet hair, you guessed, no hair dryer.
Down to dinner to sample the wonderful delights on the web site. Six people complaining vociferously at the next table and the waitress telling them they had got the order wrong. There must be a good butcher in Killin because my burger was good, McD's do better presentation though and the meat was the only thing I ate. My partner didn't fare any better and was totally put off her meal by a male member of staff, who wanted to sort out the problems with our room, while we were in the middle of our main course. We still were gracious enough to pay the £35 for dinner and left a tip.
And then to bed. Room 7. The amount of rust that has accumulated on the bed springs since it was purchased in the '50s would sink a battle ship. I have literally slept through a hurricane, my partner,however, is not so blessed and the only way she managed to get any sleep, was to take two pillows and lay on top of them.
Breakfast was good and Betty, the waitress, was terrific, she listened to all our woes and was very sympathetic.
We went to pay the bill at the bar and the barman said ,"£95 please", I said, "I don't think so". So he phoned the owners who were to chicken to talk to us and left it for poor Betty to sort out. We reached an agreement with Betty that we would pay £65, she gave us the receipt for the cash and we departed feeling totally drained. Only to find as I write that they have debited my partners account for the other £30. The matter is now in the hands of her banks fraud department.
"STAY AT YOUR PERIL !!!"I
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC