The thing that bought this hostel down was the owner. I stayed for one night as part of a tour, and found him to be very rude, and generally uninterested in making people's stay a pleasant one. A shame, because every other aspect of the hostel was ok.
Check in was a nightmare, although hopefully you should have better luck if travelling by yourself. Can't complain about the rooms, they were comfortable enough and clean. Bathrooms were clean also, and relatively good shower.
The pub downstairs served great food, would definitely recommend it, as there's not much else around to choose from. Drinks were reasonable enough and the live entertainment was good.
So stay out of the owners way and you should enjoy yourselves fine :)
Oh and also- only one key card assigned per room, even if you don't know the other people in your room! Not a big fan of that, but chances are, your roomies will be hanging in the pub as well, as there's nowhere else to go at night lol.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
14 August 2010
It is nice to see all the positive feedback from happy customers. But, because we know we don't get it right all of the time, in response to any negative comments, here are some of the improvements we have made to our service:
Check in - Any problems with checking in have usually arisen as a result of an influx of people checking in at the same time and particularly outside of normal checking in hours. Our systems have been improved to streamline this process for our guests. Our guests are given 1 card per room as standard. However, you can have more than one if requested.
Payment - Credit card charges are no longer being made on accommodation transactions unless they are combined with a cashback facility. We do not over-charge, although deposits are non-refundable.
Maintenance/equipment - Where a shower or anything else needs fixing during use, this is dealt with promptly as long as we are made aware of it. The hostel kitchens have just been restocked with sufficient levels of plates and cutlery. Unfortunately, a small minority of guests take cutlery with them when they leave, which has occasionally (along with breakages to plates) occurred faster than we have been able to keep up with.
Rooms - The number of rooms directly above the bar has been reduced, and the rooms to the back of the kitchen area are now staff only. Older mattresses are in the process of being replaced.
Many thanks to everybody who has taken the time to leave feedback - good and bad.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
