Firstly I want to say that I have received an e-mail apologising for the mistake which sounds very genuine and the people do sound lovely. However, My wife and I were stuck in such a terrible predicament I feel I have to write a review.
I had booked over a month ( I want to give the benefit of the doubt but it may have been closer to 2 or 3) in advance and had received a pleasant confirmation. However, after a long days wildlife tour we turned up on our motorbike at about 7pm. This in itself was quite difficult as we had a job to find the place, but that was our own fault for not having tomtom which we discovered would have taken us straight there.
I had tried to ring but there was no answer and when we arrived the place looked deserted. again no answer from the phone and by this point We were being eaten alive by the midges. Shortly a couple arrived with kids and it turned out that they appeared to have the only rooms in the house and that the owners had gone out for the night.
It seems our booking had got lost and they had taken another booking instead, which left us sitting on a curb in Tobermory after discovering everywhere was fully booked at 8pm at night. I even had my folks at home searchng the internet for places all over Mull to discover nowhere had space!
It looked like we would be sleeping beside the bike until we discovered a little place hidden away on the seafront which wont take bookings and so had a room free for £30. Had it not been for this we would have been homeless for the night (or spent an extra £100 plus £50 EACH for dinner to stay at the only other place available on the island which there was no way we could afford).
So while I know it was a genune mistake, bearing in mind the consequences it could leave someone in I had to let others know.
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