We have visited here before 2 years ago and were very shocked this time. Unlike last time when we visited several time - the bar meals now were very expensive and not good.

The waitress serving us was very pleasant but wearing a filthy top which was a little off putting. The meals were small portions for the price being charged, alot of the food was not cooked properly and the chips were burnt.

The final straw was when my daughter had nearly finsihed her food and found a small black hair on her food/plate - looking very like a dog hair! I told her to leave what was left of her food and then complained to the owner about the hair. I was slightly shocked that the owner said 'yes it was probably belonged to his black lab!'

He did refund the cost of just my daughter's meal - but I must say I was more than slightly shocked to find that he took it so lightly and that he had allowed dog hairs to come out of the kitchen on dinner plates!! This is the height of bad hygenie and exremely unprofessional and not what you expect from a hotel. From my experience of professional kitchens this is totally unacceptable and for this reason alone I would never return again.

I have heard since my visit of others who told me that they had visited and felt it had gone downhill and had got very expensive and the food was now poor.

To find dog hairs on your food is totally unacceptable and something I have never come across before - I felt it was handled very poorly and everyone I told the tale to was equally horrified. We were part of a large party and indeed we ate out serveral nights as a large party but after this experience we all avoided here and also the other dining places that is owned by this owner on the island (one being the Mediteranean in Salen, which would have been very close and convenient to us)

Now I know why when I visited we were the only ones in the bar and I felt sorry for the family who had just arrived as we were leaving!

Shocking.. that's all I can say! Family of six had travelled 9 hours from Newcastle and arrived too late to start cooking in holiday cottage nearby so we went to visit the nearest pub. There was a bikers convention in the hotel grounds which initially put us off but actually we sat outside and enjoyed the atmosphere. Waited well over an hour for our meal and we believe they had forgotten about it because the table next to us got theirs before us despite us arriving quite a while before them. However, by the time it arrived we would have eaten anything as we were absolutely starving. Two of the group ordered Rib Eye steak and I can only think that the "chef" had mis-read the order for minute steak because it was the most pathetic specimen of meat I've ever eaten. Again, we were absolutely starving and shattered and would have eaten anything in front of us at that point. We were served a handful of greasy frozen chips and some tinned peas, all of this for £16.00!!! Not happy at all. The other four in the party ordered burgers, which arrived burn to a crisp on the outside and pink in the middle. Burgers £11.50, which you wouldn't even pay a fiver for at Mcdonalds or a roadside greasy spoon, which I'm sure would have been much better quality.

The bill came to £116 which we felt cheated on because of the quality of the food, so when the waiter came to take our plates and asked if we were happy, we said no, so he scurried off to get the owners who never came out. We went inside to pay and could quite easily have walked out unnoticed but we wouldn't have done that, despite our disappointment. We again waited for the owners to come out and eventually he did, we were met with hostility, arrogance and rudeness, he even suggested that we report him to the "British Chamber of Commerce" which was ridiculous! We paid the bill and left.. wish we'd have refused the food but we were starving. Service by waitress/waiter absolutely fine, it's the owners who have a problem. I can only liken it to Faulty Towers and they lost out on a lot of business for that week from us. DO NOT WASTE YOUR MONEY!

We stayed here in September, attending a local function with friends. Our room was at the end of a dark and musty corridor, quite small but with a fantastic view over the sea. Unfortunately, the room was cold and damp and the heating had not been put on. The bedlinen was also damp and the bathroom cold and unwelcoming. We had to root about under the sink behind some panelling to turn on the heated towel rail which was the only heating in the bathroom. We had booked our stay in January, so it wasn't as if they weren't expecting us. Although the weather was grim, the windows were superbly glazed and didn't let either noise, wind or rain disturb us. Breakfast was a disappointment initially - the "full" scottish wasn't: we soon worked out that you had to order stating that you wanted two rashers of bacon, for example.
We didn't eat in the restaurant as the prices were rather heavy, so we ate in the bar - the food was good quality but the price felt a pound or so on the expensive side.
This could be such a great hotel, a real cosy hideaway - it needs more personality and more attention to the quality of the guests' stay to make it better.

We stayed at Glenforsa in September 2011 to attend a function at the hotel. We had booked as soon as their diary opened in January 2011 and had asked for a double room with en suite. When we were shown to our room by Alison the owner we found we had been given a twin room...having only been married for 2 years we have not yet resorted to seperate beds! There were apparently no other rooms so we were stuck with the single beds which were however the most comfortable I have ever slept in. The rooms are rather dark but none the worse for this, I would describe them as quirky and they were warm and cosy with such good double glazing that when the tail end of Hurricane Katia hit while we were there we couldn't hear the howling gale outside. The residents lounge gives a fantastic view over the sea and if you get up early enough you may see eagles taking fish out of the water for their breakfast. There is also a tv in the lounge (none in the hotel rooms) and a computer with internet access which was handy for checking the progress of the hurricane! The bar area is small but with great views and a good selection of whisky.

Breakfast was a bit of an issue on the first morning, I asked for a vegetarian breakfast and was given one egg, 2 mushrooms and half a tomato which was not what I expected. There was also cereal and plentiful toast. The breakfast issue was solved on the following days by requesting exactly what I wanted i.e. 2 eggs, 2 tomatoes etc which then arrived perfectly cooked. A special mention goes to Keith the chef who remembered I was a veggie from my stay last year - thanks Keith, your home made veggie burgers were excellent! The evening meal we had in the bar was delicious and plentiful, you can also eat in the restaurant which has a different menu to the bar so there is plenty of choice.

Altogether we enjoyed our stay at Glenforsa, it makes a great touring base as it is in the centre of the island and is handy for both the Craignure and Fishnish ferries. Other special thanks to Stella the four legged owner, and to Grace (Alison's mum) who were also very welcoming and made a very wet stay into a lot of fun.