Like many hotels in Stornoway, the common areas of the hotel are refurbished and modern but rooms need updating.
What sets this hotel apart from the rest is the food. Dont be put off by the words 'buffet' or 'carvery'. I find whats on offer to be exceptional in both selection and quality. There is also an a la carte menu with daily specials. Service is efficient but unobtrusive and the whole experience is great value. Give it a try.

Staff were great. Room was average. Very overpriced for what we paid. Best thing about this hotel us it's proximity to the ferry.

I stopped here in November 2011 and have to say I was very disappointed. First impressions from the reception area showed a tired hotel in need of refurbishment, but worse was to come. I'd been given a room facing the rear of the hotel, presumably the view would have been so shocking I was spared it by the window being fitted with a frosted pattern glass, this made the shabbily decorated room very dingy and unwelcoming.
I was completely under whelmed with my wood chip wallpaper and ancient portable TV, a TV so old that it didn't have a remote control. It bore the name of the manufacturer..."Baird" ..... I'm sure Mr John Logie Baird himself made it in his early experiments all those years ago.
Evening meal was a carvery, I was given a generous helping of lovely tender beef but when I walked along the hot plates the disappointment in the poor selection of vegetables to accompany it was only exceeded by their quality. They were dried and baked onto the serving platters, so dry and crisp they resembled patterns on glazed plates… but patterns would have been easier to scrape off, and may well have been more appetising.
Night time wasn't much better, I drew the curtains and settled down into my little shrine to a bygone age.. ( I didn't think you could get hotel rooms like this anymore.) and spent a night listening to the constant hum of the central heating pump next door.. it didn't keep me awake.. the cold bedroom did that, my duvet was so small that each turn I made during the night exposed me to the chill air and woke me up. At least then I could listen again to the sound of the heating pump next door keeping the other rooms warm and dream of how nice it would be if my room was included.
Next morning I was looking forward to a hot shower, well that was going to be another dream of what I wouldn’t have, since the bathroom was exactly that.. bath only.
There are some good points for the hotel, it is very well located close to the ferry port and the gateway to the 21st century. Also the staff there are very friendly.
So if you are going to book a hotel in Stornoway, find a different one from the Caladh, but if have to stay here get a room on the front and hope that the heating works in it.

Arrived at the Caladh Inn on a really wild night after crossing from Ullapool - quick check in and then down for dinner. The carvery is excellent and staff were extremely helpful, duty manager was an absolute gem.
Breakfast was superb with the renound Stornoway black pudding taking top marks - even with our fellow travellers from south of the border .
Free Wi Fi in the room kept me happy as a bunny - good.

Met the manager in the morning during her "wanderings" - lovely young lady .

I would certainly have no hesitation about going back there.