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Piersland House Hotel – reviews, photos

15 Craigend Road, Troon KA10 6HD, Scotland
Hotel amenities
Piersland House Hotel
Piersland House Hotel
Piersland House Hotel
Piersland House Hotel
Piersland House Hotel
Piersland House Hotel
Ranked #3 of 5 hotels in Troon
4.5 of 5 stars 108 Reviews
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108 reviews from our community

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Date Rating
Glasgow, Scotland, United Kingdom
1 review
“No customer service.”
2 of 5 stars Reviewed 29 January 2012

I originally booked for Troon Marine Highland though due to renovations they felt it was ok to put me into this lower standard hotel. On first arrival I saw bags or laundry just sitting around in the hallway. My room was ok except for the tiny TV that was sat too far away to see from bed, the bed itself was uncomfortable and the shower so small and mis-shapen I couldn't really enjoy it. When I approached the bar I had to wait an extended amount of time to be served a drink, then had to prompt them for refills when my glass had been empty for a while. The staff seem to want to socialize not serve as when one staff was left alone they walked away or I had four or five staff chatting and laughing loudly.
To top it off my room was too close to the vents so had no sleep.
All in all I was glad to get back home to my bed, shower and be able to relax. Not reccomended.

  • Stayed January 2012, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Nicola C about Piersland House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
kuhler, Operations Director at Piersland House Hotel, responded to this review
30 January 2012
Dear Ms Carter

First of all let me apologise that you found your stay at our hotel to be less than satisfactory. In response to your complaints, it is not our policy to leave laundry sitting in the hallway, the laundry in question had just been bagged and was being taken down by one of the porters. We have had no issues with the room you were allocated in the past and in fact have received quite the opposite in terms of feedback - I am sorry that it did not meet your requirements on this occasion. We are very fortunate to have a busy and lively bar at the weekends and as such we staff accordingly - last weekend in particular we had a very friendly group of guests who seemed to interact well and made no complaints at the time - however, I respect your right to complain, post visit, and again I apologise as you felt your experience was one of poor service. Lastly, in respect of the vents, I will pay particular attention to to this area and will investigate myself today.

Thank you for taking the time out to post your comments, we do hope you will give us another chance.

Kind regards
Karel Kuhler, Operations Director
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GLASGOW
Senior Contributor
28 reviews 28 reviews
Reviews in 18 cities Reviews in 18 cities
29 helpful votes 29 helpful votes
“nice relaxing break”
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

My wife amd i stayed in January and can only say good things about this hotel we stayed in one of the lodges and the room was excellent with all modern ameneities, it was very quiet and we looked on to the golf course.Tha main hotel is a very nice looking building and when inside it is old world decor and really nice, all the staff were so helpfull.We had a meal there on the night of our stay and it was really good value all in we had a great time and would reccomend this hotel to anyone.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by JOHN1873 for Troon
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dundee, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
“Waste of time”
1 of 5 stars Reviewed 20 January 2012

I've been trying in vain to get some idea of a wedding cost, and a date to visit the venue for some time. I live 2.5 hours away and this seemed a good way of opening dialogue etc. First I was promised a return call by a manager which did not come. Then after speaking to Samantha outlining roughly what I was seeking I was promised ( via answer phone message ), an email detailing costs for my requests. As a last resort I spoke with Eve who assured me she would speak to Mr Kuhler and call me the following today as both were on an early shift together. This never happened. They have not only my home telephone number, but mobile and two email addresses also, so no excuses. Obviously this establishment can pick and choose whom they provide quotations and facilities too. In this economic climate I'd like to know their secret. Is it really so hard to work out rough figures, email these and book a meeting? It would appear so.

  • Stayed January 2012, travelled as a couple
    • 1 of 5 stars Service
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Ask Pink_Floyd311279 about Piersland House Hotel
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kuhler, Operations Director at Piersland House Hotel, responded to this review
22 January 2012
I am dissapointed to note your comments on tripadvisor. Samantha, my Front of House Manageress and wedding coordinator deals with every wedding enquiry and sales call personally. Unfortunatelly the package you requested was unavailable to you at he £2013 all inclusive price as discussed during your telephone conversation. A detailed quotation with the price difference was e-mailed to you to both e-mail addresses you provided. A follow up call was made the day after and a message was left. Please contact me at your earliest convienience to discuss your comments.

Yours sincerely,

Karel Kuhler
Operations Director
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Cheshire
1 review
1 helpful vote 1 helpful vote
“Wedding Day 28th of December”
5 of 5 stars Reviewed 19 January 2012
1
person found this review helpful

We had our wedding at the Piersland Hotel, it was a fantastic day with lovely staff.
Martin and his staff were amazing and he couldn’t do enough for us. The venue is brilliant, with lovely period features making it stand out from other wedding venues.
On the run up to our wedding we also had regular contact with the staff and each time they were very helpful and put our minds at rest.
The wedding breakfast food was tremendous; the quality was outstanding with all our guests commenting on how good it was. The rooms were of a very high standard and the honeymoon suite was gorgeous. The breakfast on both mornings was delicious.
Overall we would definitely recommend holding your wedding here, dining here and staying in the Piersland. The service, quality and price are amazing.
Thank you very much to Martin and his team at the Piersland in helping making our day very special
Mr & Mrs Hodges

Room Tip: All the cottages and hotel rooms are amazing.
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  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jennifer H about Piersland House Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
“Wonderful celebratory family lunch”
5 of 5 stars Reviewed 16 January 2012
1
person found this review helpful

I celebrated New Year's Day with a lunch with my family at the Piersland House Hotel, and it exceeded my expectations!

I have eaten here often over the years, and have always appreciated its easy going yet professional standard of service, beautiful building and delightful grounds. But, to be fair, the food has in the past been of variable standard.

But this New Year, (2012), they really excelled themselves - our party of five all had marvellous food and unhurried yet appropriately attentive service. And, considering the numbers they were serving, they managed to make the whole experience feel really special. The food was delicious, and the servings were generous.

And excellent value at £25 per head. A perfect start to the New Year!

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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Ask Scotsmum7 about Piersland House Hotel
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Additional Information about Piersland House Hotel

  • Piersland Hotel Ayr
  • Piersland Hotel
  • Piersland House
Address: 15 Craigend Road, Troon KA10 6HD, Scotland
Price range (per night):* INR5,614 - 8,448

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