We were looking forward to a warm, cosy evening, having travelled some hours in the freezing conditions in early February, but unfortunately the heating had been off for some time it seems and the whole place was literally freezing cold. We had an excellent dinner in the cold dining room, we all had to keep our jackets on and huddled over the fire in the lounge, before retiring early to bed. Unfortunately our room was still very cold and the only article of clothing I removed was my trousers. In the morning the shower was either icy cold or dribbling roasting hot, so neither of us bothered - it was still sub-zero in the bathroom. Breakfast was excellent also, but we couldn't wait to get away (to Yanns in Crieff - what a contrast!). Disappointing and so easily avoidable, I'm sure the hotel is lovely in half decent weather, but we felt very let down.
Room Tip: Stay somewhere else
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
11 February 2012
Thanks for your kind comments on the food. I am sorry you found it cold. Had you mentioned this at the time we could have provided extra heating for the room. Although you were in the hotel on the first night we were open after our annual winter closure, the heating had been on throughout the day and night for three days, and was on day and night during your stay, with temperatures in public areas at around 23 degrees celsius. I don't understand the comments on the shower, as it is fully thermostatically adjustable.
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