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Crieff Hydro Hotel and Resort – reviews, photos

3.0 of 5
Ferntower Road, Crieff PH7 3LQ, Scotland
Hotel amenities
Crieff Hydro Hotel and Resort
Ranked #3 of 5 hotels in Crieff
4.0 of 5 stars 673 Reviews
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673 reviews from our community

What travellers say about this hotel
  • Meikle Restaurant(37)
  • Victorian Spa(36)
  • Big country(35)
  • Very good(33)
  • Kid Club(24)
  • Self catering(21)
  • Swimming pool(19)
  • Family room(12)
  • Short break(11)
  • More formal(11)
Traveller rating
    253
    209
    102
    73
    36
Only show reviews for Family (313) | Couples (185) | Business (38)
Date Rating
Airdrie, United Kingdom
Senior Contributor
26 reviews 26 reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
“Good but beware of the costs”
3 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

We have been coming the The Hydro for quite a few years and witnessed some extremely positive changes and upgrades. The facilities for activities and especially the kids club - Big Country - is great and extremely well organised. Make sure you book this though as it gets extremely busy. The Culcreiff development has added to what is on offer if you're looking for an active holiday.

Overall the service is very good however a couple of points to note so that you are prepared;
Car Park is a short walk away and mostly uphill - drop your bags and any passengers off at the front and then go and park,
The Brasserie menu does get a bit limiting after 2 nights and the food although good is not great for the prices charged - have had much much better for the same cost,
Prices overall are becoming very expensive for rooms, food and drinks - costs for "extras" such as chips for your steak or a sauce to go with it is getting a bit ridiculous making it around £30. Portion control is also in evidence but prices do not reflect the small portions - 3 small tiger prawns as a starter - £8 ish. As long as you appreciate the cost then no surprises. However we stayed 3 nights in the Leigh top floor (which was very nice) and spent nearly £900 - no activities, one Indian takeaway from the town so only two evening meals in the hotel and one hour long power cut with no explanation from the hotel or contact initiated by them.

Will we be back?...probably as it is great for families with the funds to spare but we are now taking a lot more care over choosing short break holidays as this is getting ridiculously expensive.

Room Tip: South west rooms give you the best views and try to avoid any of the ground floor rooms if possible.
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  • Stayed February 2012, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Geo1965 about Crieff Hydro Hotel and Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Guest Relations Manager at Crieff Hydro Hotel and Resort, responded to this review
16 February 2012
A very balanced review Geo1965. We’re sure that others will appreciate all your hints and tips. It’s great to hear how much you love the Hydro and that you’ll be coming back. In the meantime thanks for all your valuable feedback, which is really useful and has given us plenty of ‘food for thought’.
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Scotland
Senior Contributor
22 reviews 22 reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Great resort but the room let it down as my expectations were higher”
4 of 5 stars Reviewed 14 February 2012

We stayed in an Executive Room DBB in January 2012. Thanks to the January sale we got a good deal so we upgraded to stay in an Executive Room, which sounded great on their website. The reality was much different from advertised.

The room description mentions extra space, a view, hidden jellybeans and lots of little extras. I didn’t discover any of these in the room. I have stayed in a standard room at the Hydro before and remember being impressed by the size, so my instant thoughts were “what did I pay extra for??” I was looking forward to a room with a view but the view I got was of the front carpark and the Executive Studios outside the hotel. It was only when I looked on the website when I got home that I realised we had been short changed. Water is available in the room however this wasn’t replenished for our second night which I thought was a bit stingy of them.

We ate in the Meikle restaurant both nights. On the first night Beef Wellington was advertised outside so there was no hesitation in booking to go there that night. When we sat down and were given our menu there was suddenly a £7.95 supplement for the beef which hadn’t been on the menu outside. We found this a bit sneaky. Despite this however we enjoyed our meals in the restaurant and breakfast in the morning was also of a high standard.

We did some activities which were excellent and used the pool, sauna and steam room several times throughout our stay.

Wifi is available in your room for a cost of at least £6 per hour. Free wifi is available in the lobby however we couldn’t get a connection.

Overall I would recommend a visit to the Hydro for a nice relaxing break. However, I wouldn’t depend too much on the accuracies of their room and menu descriptions.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask traveller489 about Crieff Hydro Hotel and Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Guest Relations Manager at Crieff Hydro Hotel and Resort, responded to this review
16 February 2012
It's so disappointing that we didn’t get everything right for you traveller489. If we’d known, we’d happily have changed your bedroom and provided the jelly beans etc. (which should have been in your room – sorry). It’s puzzling about the supplement charge not appearing on both menus. You're quite right – accuracy is so important, so we’ll check this out immediately . The temporary loss of wifi connection happens rarely but must have been annoying for you. We’re pleased to say wi-fi will be entirely free soon and just glad that you enjoyed all the other aspects of your stay.
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Contributor
13 reviews 13 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
“More like CenterParcs than a spa resort”
3 of 5 stars Reviewed 14 February 2012
1
person found this review helpful

This hotel is not best suited to couples.

My fiancee and I went for a relaxing and romantic spa break at the Crieff Hydro. Possibly exaggerated due to it being the school holidays, but the hotel was literally crawling with children and was very busy and noisy. On our first night they had a disco in the ballroom, which is adjacent to the foyer and filled that foyer with loud music, which is not appropriate to a supposedly plush hotel.

The room was comfortable, albeit small considering what you are paying. That said, our bed was actually two beds pushed together, and you sank down the gap if you lay in the middle. Breakfast was a trial, as we had to queue unless we got up early, and when we did get our food, it wasn't necessarily hot. We were also surprised to have to pay extra to use the spa having booked the inclusive massage treatment. However, the staff were kind and courteous to our queries.

Overall, the location is excellent (we went for several very nice walks), and for families and groups, there is a lot on offer. The food is also very good, in the evenings ceratainly. But this is not quite the relaxing spa hotel that you might think it is.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask PaulGuz about Crieff Hydro Hotel and Resort
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CrieffHydro, Guest Relations Manager at Crieff Hydro Hotel and Resort, responded to this review
16 February 2012
It’s such a shame that you didn’t feel we were right for you PaulGuz. Whilst it’s true that we are first and foremost a family resort hotel, we think that the Hydro’s a great venue for couples too. Maybe one of the self catering lodges would be perfect for your next stay? You could relax in total privacy whilst enjoying full access to our wide range of facilities. Thanks for your other feedback too, which is so helpful to us and we’ll heed this straightaway. Here's hoping we can tempt you back.
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Aberdeen
Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Girlie Weekend!”
4 of 5 stars Reviewed 9 February 2012
1
person found this review helpful

Stayed in an Executive Room which was really lovely, great big room and beautifully decorated, had everything we needed in it. Bathroom was lovely too. We all had treatments on the saturday, my only niggle was my treatment was done in room downstairs in Victorian Spa and it was quite nosy, with doors banging outside etc. But the treatment was fantastic, so forget about the distraction quite quickly. Ate in the Brasserie and the food there was lovely. Thoroughly enjoyed breakfast both days, only had to wait a short time to be seated so it was no bother. Great choice of food, and the staff were extremely helpful, Will definately return again!

  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Scotslas92 about Crieff Hydro Hotel and Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Guest Relations Manager at Crieff Hydro Hotel and Resort, responded to this review
14 February 2012
It was a real pleasure to read your sterling review Scotslas92! We’re all so glad that you had a wonderful time, especially the Hair & Beauty and Brasserie staff members. It’s great to hear that you’ll be returning to the Hydro and, in the meantime, we’ll look at ways to improve soundproofing in this particular treatment room.
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Aviemore, United Kingdom
Contributor
15 reviews 15 reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“Excellent”
5 of 5 stars Reviewed 9 February 2012

Should have stayed in their sister hotel and actually was a bit disappointed to be told that the other hotel was out of rooms and I had to go to the Hydro. Only because I was tired and had to drive up the hill and park a bit away from reception. Still hotel lovely but more geared towards families whilst the sister hotel was down the hill and had parking nearer the main door. However I am sure I got a bargain and the rooms were much nicer so cannot complain. Staff extremely friendly.No complaints

Room Tip: Ask for sister hotel and hope they run out of rooms
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  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Janetharris about Crieff Hydro Hotel and Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
CrieffHydro, Guest Relations Manager at Crieff Hydro Hotel and Resort, responded to this review
14 February 2012
We enjoyed reading your excellent review Janetharris. Yes, you’re right, the Murraypark Hotel is a wee gem, but we’re glad you had the opportunity to visit the Hydro on this occasion. Don’t forget to utilise the 'drop off' area (located opposite the main Hydro entrance) before parking your car next time, as it’s fine and handy. Thanks for your lovely comments regarding friendly staff and bedrooms, which were well received. Here's hoping we can welcome you back to Crieff Hydro or the Murraypark before long.
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Additional Information about Crieff Hydro Hotel and Resort

  • Crieff Hydro Resort
  • Crieff Hotel Hydro
  • Crieff Hydro
  • Crieff Hydro Scotland
Address: Ferntower Road, Crieff PH7 3LQ, Scotland
Price range (per night):* INR6,169 - 15,062

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Crieff Hydro Hotel and Resort
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