From booking this hotel, everything was perfect. Dealing with Louise from start to finish was very professional and the service she provided was fantastic. We were given an upgrade to the Ben Chonzie room, which was perfect. The room had a roll top bath in it, with a seperate bathroom and shower cubicle. It was perfect. We used the spa facilities, which is in a seperate building. A swimming pool, jacuzzi, steam and sauna room were all available. It was brilliant! Having a swim while watching snow fall! The food at this hotel is faultless. We had dinner an breakfast and Matt made the whole experience one never to forget as his courtesy and professionalism was outstanding.
All we can say is Knock Castle is one of the best hotels we have stayed at in Scotland or UK wide! We WILL return to this hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
12 March 2012
Dear SmithS&B
I am so pleased that your experience of Knock Castle was so positive, the Ben Chonzie room is newly refurbished and is very opulent, all of our Suites and Castle Deluxe rooms are decorated individually in order to give you a different experience each time you stay. The views from the different parts of the hotel are what truly gives it that edge on the competition and what better way to watch snowfall than from a heated pool!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC