The Stotfield Hotel and its managers and staff, star again. Went into the hotel on the 3rd Feb 2012 for a meal with 2 of my friends. Please bare in mind that this was at 7.30pm at night. We made our way into the bar area and asked if we could have a table for 3 people. We were told to take a table and we waited for the waitress to take our drinks order. When the waitress came over, we ordered our drinks and then asked for the food menu. She bagan to laugh and said that they had stopped serving food. She explained that because there was a table of 17 in having a meal, the chef had asked them to stop serving food. We all looked around and couldnt believe our eyes. The table of 17 and our table were the only tables in the restaurant. I then proceeded to ask the waitress if we could just order a couple of the starters and again she said no. She thought the chef could stretch to a couple of bowls of chips, but she would have to ask. We looked at the menu and saw it had normal chips and gourmet chips. So we asked her if the gourmet chips were homemade. She proceeded to screw her face up and said that they didnt have time to make homemade chips and that they bought all their chips frozen from the suppliers. Im assuming one of the well known suppliers that deliver pre prepared food for convinence, as they are frequently seen there blocking the road.

When the waitress came back with the drinks, she just plonked the wine bottle down on the table and the glasses and walked away. She didnt even ask if we wanted to taste it.

After our delightful bowls of chips (Not), we complained to the waiter and was told to speak to reception. After explaining to the girl behind reception about the service, i asked to speak to the owners. She preceeded to say "They are not the owners, they are just the managers. You do know they are partners?" Not sure why she made that comment? She then explained that they are only in the hotel between 7.30am and 9.30am. Im totally amazed that 2 managers are not present in their business for more than just 2 hours. They are obviously not that dedicated to running the hotel. But then it shows as every other time i have been in the hotel, they are nowhere to be seen.

After 7 visits to this hotel under the new management, it is sad that we have had 4 horrendous experiences, 2 mere average experiences and 1 that was excellent. But unfortunately the bad experiences outweigh the good.

It is about time the managers and staff got their acts together and started to treat their customers alot better than they are doing. If they can only cope with 17 people at once. God help them when they have a wedding party to deal with.

I will also add, if they had served us, we would have had starters, main course (Hot Rocks), puddings and bottles of wine. This would have come to the best part of £200.

YOUR LOSE STOTFIELD HOTEL.