The hotel is situated in the most beautiful location, with a lovely view of the sea (if you're in one of the front rooms) and with easy access to the sights of the area i.e. Giant's Causeway, Bushmills, etc. On visiting the hotel for a pre-tour checkout in January 2011, the staff were wonderful and very helpful, I was really excited to visit again in Sept. When my tour group and I arrived for our 2-night stay, the staff were welcoming, but quite overwhelmed and understaffed as a huge tour bus arrived hot on our heels (I was surprised the hotel could accommodate so many people!) which left my party having to find their own way to their rooms through the rabbit warren of corridors. The bar service for pre dinner drinks was exceedingly slow. Dinner was exceptional, however the portions were very large and almost off putting. Taking a shower was a challenge for several people, regulating the hot water and not getting scorched was next to impossible, so a bath it was! One of my party's room was not cleaned prior to their arrival and when the lift broke, even though a porter was guaranteed to be on duty the next morning to assist with carrying bags up and down many steps and through many fire doors, none was to be seen. The beds were comfortable, the rooms were spacious, but other than the lovely food, this hotel was quite a disappointment considering how excited I was to visit.
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