To make it clear first, we called in on travelling through the area. We didn't stay there so there is no issue with the rooms or service in that area. However, my partner and I were disappointed about the bar service. The pub was empty as we were the first in at lunchtime. We bought drinks and chose to sit in the restaurant at a NON-reserved table for a drink and a 15- 20 minute stay. As we were NOT eating, the bar person came up to the table and asked us to move to the seat by the door which was less than comfortable. We felt very put out that we were told that the UNRESERVED table 'suddenly' had a booking, and we had to move, not in a rude fashion, but abrupt, but it made us feel very put out and uncomfortable, and both my partner and I thought it a bit unreasonable to move us. Four people turned up, and surprise, surprise they wanted to sit and eat (clearly NO booking), and they put the group in the very table we were sitting at where there was supposed to be a reservation. This was WITHIN 5 minutes of us being moved, so they told us a fib because we weren't eating that day and decided that, as we weren't going to spend more money, that as passing by 'drinkers' we weren't 'eligable' for a half decent seat. We both found it quite rude to be moved just so that it would remain vacant for would-be diners. If they didn't want casual drinkers, they should reserve the tables for 'DINERS ONLY, please', or words to that effect.
I have been there on many occasions over the years, and sat where we chose, unless of course it was filling up and would not taken up a valuable table just to drink. The prevous owners seemed more friendly than the current owners/managers. I have no issue with the lay out, or the cleanliness, and presentation of the whole pub floor was excellent, and on prevoius visits, the food has also been very good and there were no problems about the service. On this occasion ONLY, we felt that the customer service was less than paletable and in this case, the bar person's choice of words were poor as we were TOLD to move, rather than politley asked, so the service we received, was far from ecouraging to make us return. We feel strongly enough about this to make this comment, and would suggest that should anyone be seated where they 'shouldn't' (as deemed by their reply to a previous communication), any request to move from a NON- reserved table in an empty pub, should expect a more polite method of doing business. Perhaps this is the Landlords perrogative? As it happened we walked out and chose eat elsewhere in the end, as our appetites were marred by the way we were treated. The beer was fine, and I have no complaint about the overall presentation of the premises, it's very nice, but I am sure that MOST customers will have a better experience than we did. Apart from a previous review here that, along with our experience, seemed to hit the mark, so guys I politely suggest that if some is sitting where you would rather them not, please be careful how you ask them to move, as being somewhat abrupt, won't do your trade any favours!
John.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC