Can't praise the hotel and staff enough. Had a massive room with sea view, extremely comfortable and spotlessly clean. The food was probably some of the best I've had at an hotel restaurant. My wife doesn't eat meat and she had plenty of choice. All the staff were extremely polite, professional and friendly. So good, hope to return again soon.

Stayed for two nights in December. Excellent service by all staff from the front desk to those who served breakfast. Wonderful facilities both in the room and in the public areas. I would highly recommend this hotel for those looking for a short break and are looking for that personal attention.

We've just had the most marvellous family Christmas at this hotel; looked after by the most friendly, efficient and cheerful staff (even though they were working through Christmas), who made us feel that anything that added to our comfort was no trouble. Our room was enormous, very clean and comfortable, without a balcony, but with a big window and a beautiful sea and sunrise view. The lounges, which ran through two rooms (one with log fire, very Christmassy) and on to a library and a tiny, secluded, computer room, and the bar and terrace areas were all very comfortable and you could find a quieter or noisier spot, to your taste, with free wifi everywhere. (Limited number of standard UK sockets in bedroom for recharging gadgets and not in convenient positions, but it's only a tiny gripe!)
The pool was clean and warm with large windows onto the decking area; and the cinema (in the Venue building, uphill through lovely gardens) was brilliant; big comfy armchairs, room service would bring drinks and snacks and a bucket of hot popcorn was provided. We took our favourite Christmas DVDs, which we booked times to watch, and also watched the Doctor Who Christmas special on TV in the cinema.
There's a lovely stroll, through the well kept and interestingly planted gardens, to the beach and leading on to the coast path which takes you to St Peter Port in one direction (about 3 miles). The trek back uphill makes you feel you've worked off the superb breakfasts a little bit.
Dinners were beautifully presented on the plate in the modern Masterchef way and I felt very picky to be adding some salt and pepper here and there. And I ate absolutely delicious desserts though I don't usually go for the sweet course. (Orange ice cream with chocolate tart for Christmas dinner dessert - gorgeous), though you could have Christmas pudding instead if you wanted it! Reported good by other diners. The Rock Garden cocktail bar was open Christmas Eve and had a good fun atmosphere with a great variety of cocktails made with style.
The hotel ran a minibus and it could be booked to take you into town, but very sensibly, they gave airport/ferry trips the priority. There are planes going overhead, but compared to the jets taking off from London City Airport in the mornings in our usual week, the sound of the turboprops was almost humming and soothing.
The staff, the facilities and the hotel's position, (with well designed decking levels and gardens), making the best of the valley views to the sea, deserve to be thoroughly praised but I'm now wondering if I should have let on so much on TripAdvisor because we will be going back and we don't want to find you all there in our favourite spots!
by Mrs Dave

I only ate at the fermaine but wow terrific, superb service superb food and a really friendly but professional atmosphere definately five star.