I'm afraid I have to agree with JEMMidland... The photographs of the rooms on the website - which give the impression of clean, contemporary accommodation - bear absolutely no resemblance the reality. I got the impression only very few of the rooms in this hotel had been refurbished, with the remaining rooms still needing urgent attention.
However, I have no complaints about the staff and we did get a refund, when asked, for some of the nights that we weren't going to be there because we really did not want to stay for the full 5 nights that we have booked and paid for.
So yes, we were dealt with professionally but we will not come back.

Just got back from a long weekend in Jersey, staying at the Shakespear. Staff very polite and helpful, hotel room was basic and nice and clean with a good flat screen TV to watch at night before hitting the sack. Room was a little warm as it was over the kitchen, but fine really. Food - we were half-board and also did a couple of lunches too, where the quality of the food alternated between good and very good. The waiter service would be considered as very good. No issues there at all. Well done !.

Jersey - a very busy place in respect of traffic with the roads difficult to walk as there are few pavements, and many buses, cars, vans, huge 4x4's, small coaches, motorbikes and cyclists constantly on the roads. More built up than we imagined it to be. People in general were friendly, with most cafe owners helpful. Bus drivers - most were fine but a couple were not so helpful, but the frequency of buses is good with a minimum charge of 1.20 and a max charge of 1.70. If you do the rounds, you will change frequently, but pay again each time you change. You can get a pass for about £6 ish I am told. Forget car hire, the roads are just too busy. Sometimes it seems that the number of vehicles must exceed the number of people who live on the island. Over all, we had a good break, and would stay at the hotel again without hesitation. Arranged through Jersey Travel, who were ok. Did not see anyone from the agency when our flight arrived late at the airport from Manchester, but we waited for half an hour and our transfers turned up, even though they were dealing with backlog due to airport closure the prev day due to Fog, and lots of delays.

Stayed 1st and 2nd September 2011 , my Aunt and i stayed here with my 97 year old Nan.
ideal accommodation for our needs , room 24 , twin bed sea view room with adjoining single room . View across St Clements Bay was stunning. There was a lift up to the 1st floor and en suite in both rooms. We were well attended to by Anna on reception and throughly enjoyed our stay

My wife & I stayed here on HB basis for 5 nights( wanted a long-weekend break from work). We hired a car from the airport but this is not really necessary since the bus passes frequently from the front of the hotel. OK.. not the best beach immediately in front of the hotel, but who comes to Jersey for the beaches? If I want these I go much further south. There is an excellent beach just a few bus stops going East towards Gorey. The standard of food and table service is the excellent feature of this hotel. Nick, who served our table ( comes from Romania) is a first class, attentive waiter as is all the staff in the hotel. We had one of the standard rooms, but on reflection, having viewed the superior rooms would have upgraded. Some poor reports on noise transmitted from other rooms, but we did not encounter much of this to the extent that it bothered. I would highly recommend it for a short break in a well positioned hotel on the southern most point in Jersey. Very clean,, well maintained.