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L'Horizon Hotel & Spa – reviews, photos

4.0 of 5
La Route de la Baie, St Brelade JE3 8EF
Hotel amenities
L'Horizon Hotel & Spa
Ranked #8 of 13 hotels in St Brelade
4.5 of 5 stars 226 Reviews
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226 reviews from our community

What travellers say about this hotel
  • Ocean view room(6)
  • St Helier(5)
  • Good size(5)
  • Friendly and helpful(4)
  • Car park(4)
  • Public area(3)
  • Buffet breakfast(3)
  • Afternoon tea(3)
  • Wide choices(3)
  • Long weekend(3)
Traveller rating
    119
    60
    33
    9
    5
Only show reviews for Family (44) | Couples (108) | Business (19)
Date Rating
Ryde, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Birthday Treat”
5 of 5 stars Reviewed 13 January 2012
1
person found this review helpful

I really can't fault this holiday, from start to finish this is the first holiday I've been on where I can't really walk away and find fault at all. This hotel is tops. I would advise that they might keep more customers in the excellent restaurants if there was a cheaper option for those who like a glass or two or even one on the balcony in the afternoon.
However I'm not as well off as most. Excellent, would go back again and advise anyone to experience this wonderful place.

Room Tip: Must have a seaview
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Adrian H about L'Horizon Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin Kelly, General Manager at L'Horizon Hotel & Spa, responded to this review
21 March 2012
Hi,

Thank you for your review of the hotel on Trip Advisor, I was very pleased that you enjoyed your stayed so much; we do check the prices within the local market and always try to stay as competitive as possible.

Thank you once again and we hope to invite you back to the hotel soon.

Regards

Martin
General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jersey
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Fabulous setting, lovely rooms, disappointing restaurant”
3 of 5 stars Reviewed 5 January 2012
2
people found this review helpful

Wonderful views over St Brelade's Bay from a Superior Room. The room was lovely and the staff were very helpful and attentive, but unfortunately the food let it down. Our evening meal was very disappointing and breakfast was only marginally better. The wine was grossly overpriced. We visited in December but the hotel was not at all busy and the common areas were chilly. Such a shame because the hotel itself is great and in a truly beautiful spot.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jersey53 about L'Horizon Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
chicago
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Peaceful Haven”
4 of 5 stars Reviewed 2 January 2012
2
people found this review helpful

We stayed at L'Horizon from the 28th to 30th December. We have stayed at 9 of the Hand Picked Hotels and L'Horizon is way up the top of the list.The view from our 1st floor room was stunning and it was so relaxing seeing and hearing the sea. The Hotel is very clean and the staff very welcoming and helpful. We enjoyed our 3 course meal on the first night and the breakfast buffet both mornings was lovely. All in all a very enjoyable relaxing short break.

Room Tip: Opt for a sea view room
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask rolandChicago about L'Horizon Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin Kelly, General Manager at L'Horizon Hotel & Spa, responded to this review
21 March 2012
Hi

Thank you for taking the time to write a review on Trip Advisor, I was delighted that you enjoyed your stay and thank you for the positive comments regarding the hotel, we love the hotel as much as the guests do.

I noted that you have stayed in 9 of the hotels which is great but remember there are 8 more to enjoy. You are however more than welcome to return just to L’Horizon.

Thank you again.

Regards

Martin
General Manager.
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Croydon, United Kingdom
1 review
4 helpful votes 4 helpful votes
“Disappointing”
3 of 5 stars Reviewed 31 December 2011
4
people found this review helpful

We have stayed in a number of Handpicked Hotels and this wouldn't be one of our favourites. Our "Classic" room was tiny with barely room to walk around the bed. Using the hair-dryer involved moving everything from the desk to the floor and also trapping the other person in the minuscule bathroom (no need for a lock as your legs will wedge it shut when you're using it). There was no fan in the bathroom which made the mirror pretty well unusable. The bed was also pretty uncomfortable with a worn out mattress. We were also disappointed with the food - having booked and paid for a first night meal in "The Grill" we arrived to find it shut - a fact not mentioned on check in. The alternative was barely adequate with poor service and okay food but nothing special - we ate out on the other nights. The spa poor is fine but the "well equipped gym was obviously fitted by the same person who designed the bedroom. Too much equipment in too small a space makes it impossible to use safely and, for some equipment, at all - and I had it to myself!!

On a positive note, the location is stunning and the staff were keen but seemed to lack guidance. Well it was that dead patch between Xmas and New Year so perhaps all the management had gone on holiday? The room and hotel were clean and it could be okay for a three star but certainly not up to the standard of others in the Handpicked chain.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask The_Running_Tenor about L'Horizon Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Martin Kelly, General Manager at L'Horizon Hotel & Spa, responded to this review
21 March 2012
Hi,

Thank you for taking the time to complete your review of L’Horizon on Trip Advisor

I am sorry that there were aspects of your stay that fell short of your expectations.

I am apologise that you felt the room was small, it would be great if you could contact me about which particular room you stayed in, as I am not aware of one as small as you have mentioned in your comments. The hotel is inspected by the AA on an annual basis and I am pleased to say that the bedrooms fulfil the requirement of 4 star bedrooms, but as I said perhaps we could discuss this further. All of our bathrooms have fans unless they have a window in, if so we feel this is sufficient ventilation.

We are currently in the process of replacing the hairdryers and moving away from the wired in type to one that can be used anywhere in the room.

We review the beds on a regular basis; this again is something that we are in the process of replacing, not because they are worn our but because it is in our schedule to do so.

Regarding which restaurant was open; although I am unaware of your actual booking we informed the guests that stayed with us when you were here that one of the restaurants were open, and we didn’t specify which. This should have been supported by the reservationist, if your booking was made on the telephone.

I was delighted that you liked the location; it is beautiful and voted as one of the top beaches in Britain, we are very fortunate to be in the best spot on the best beach.

We are very proud of L’Horizon and I am pleased to say that in aforementioned AA assessments we are rated as a high scoring 4 star hotel, I am really sorry that you have not enjoyed your visit , should wish to actually speak to someone regarding these issues please feel free to contact me at the hotel.

Regards

Martin
General Manager.
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South East England
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Christmas 2011”
5 of 5 stars Reviewed 28 December 2011
3
people found this review helpful

My husband & I have just come back from Jersey having spent 3 nights and 4 days being spoilt in this lovely hotel. We had a beautiful sea view room overlooking the bay and it was as beautiful at night time as it was during the day. The food at breakfast lunch & dinner was fabulous the chefs are to be congratulated on the superb festive food. The service was attentive and friendly and we were looked after extremely well by all the staff who worked very hard to make it a truly memorable Christmas. Thank you all very much.

Room Tip: Sea view rooms are stunning but you will hear the sea when tide comes in.
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask millymollymandy1 about L'Horizon Hotel & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about L'Horizon Hotel & Spa

  • l Horizon Hotel
  • Horizon Hotel Jersey l
  • l Horizon Hotel St Brelade
  • Lhorizon Hotel Jersey
Address: La Route de la Baie, St Brelade JE3 8EF
Price range (per night):* INR8,570 - 25,204

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