Have to agree with previous review. Seriously lacking in customer service skills. Traveled in a group. One of the parties was actually accused (aggressively) of leaving without paying, bill had been paid earlier, and was followed out to the parking lot. This is just one of many complaints about the staff.
Lovely polite young man at desk as well as girls in the breakfast room, do not want to tarnish these with same brush. It seems its those in charge that need to learn some lessons in customer service.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
10 November 2010
After conducting an extensive review of this report. We feel that this situation has been exaggerated.
This situation would not have occured if the guests in question had come to the front desk to check out before midday or come to explain that they their bill had been paid for by Parents earlier that morning. If they had come to the desk to acknowledge that they were checking out at 12.30pm rather than just departing hotel, perhaps the recepionist on duty would not have had to question their payment.
The receptioist explained in detail as to why these guests were asked about payment and explained & apoligised for any inconvience caused at the time of this incident.
Customers & Guests of The Merriman Hotel are always treated with courtesy & respect, It is our core principal.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
