We were visiting Pigeon Forge and Gatlinburg as part of our three week tour of the USA. The hotel was quite nice, the breakfast room is not large enough for the number of guests it should be able to accommodate and becomes very crowded. There was never any hot water but, we think we were the only Brits in the hotel and probably the only ones who wanted a cup of tea! The rooms were spacious and fairly clean, a few cobwebs around the bed base but we were very comfortable there. Due to the massive traffic problems around Gatlinburg and Pigeon Forge, we didn't spend very much time at the hotel, we were out all day and only came back to sleep so if you want to pop back during the day, you would probably be better off staying closer to the attractions.

We were with a bus group and we found the hotel very clean and the breakfast was more that sufficient. We enjoyed the pool because the water was quite warm. The staff was great, very friendly and helpful. The location is just a little out of the way, but very quite, so a good nights sleep was easy to get. It is only about 15 minutes from Dollywood. I would stay here again.

Beautiful Hotel, indoor and outdoor pools, breakfast looked great, and great suites (or so they seemed). Toliet seat had poop smeared on seat, bugs all over walls, holes and rips in blankets (no comforter, we only had sheets on our bed and the blankets were in a bag in the closet area), and fire alarm started going off in our room at 10:30 pm. When we called the front desk they asked us if we had turned the heat on. Which we had not done but it concerned me that if we would have turned on the heat, why would that have caused the fire alarm to go off? They said they would come up and fix it when they could. 10 minutes later we called back and they said they had written down the wrong room number. My thoughts were, It was just our room with the extremely loud noise coming from it, so why could you not find it? I mean really? Their idea of fixing the fire alarm was to take it off the wall, take the battery out, and lay it on the counter. Which seemed very safe! I mean there is a reason to have those! They charged us more at check in than our reservations said. Also, I had to pay cash because if I would have used my debit card it would have charged me twice...... but would be returned within 2 weeks (they wanted me to sign a waiver saying that this was ok). Walls are paper thin which means you can hear the neighbors talking, watching tv, washing their hands, taking a shower, and flushing toliet. The first manager I spoke with said she would take care of it. I really do not know what she meant by IT, because she did nothing to help the situation. We told her about the bugs and she said oh yea those are just ....bugs. REALLY! The morning of check out, I spoke to another manager who wanted me to tell her everything that had happened because I asked her if there were any notes attached to my room (because of all the problems I had mentioned to the other manager the day before). The second manager was very sorry for what all we went through. They did refund us some of our money but, I don't think that makes up for how horrible our stay was. I do think it has GREAT potential. The suite was large and had a mini fridge, microwave, cabinet with plates, cups, etc (which was a nice touch). It had a nice balcony (over looking parking lot). 1/2 of the staff were very friendly and the other half not so much. Would not recommend this hotel to my friends or family. It was such a disappointment because of all the research I did on this hotel. It would really be a great place if they would give it a good cleaning, update linens, and get rid of the bugs.

We requested a balcony in order to sit outside and enjoy the fresh air the mountains provide. Wanting to relax and enjoy time away from work and home.
Upon entering the balcony to unit 301, we were amazed.... there were spider nest's, spider webs and spiders, too numerous to count, I would guess several hundred. The balcony was webbed as if it were Halloween. My husband quickly closed the door and called the front desk. At this time he was offered A broom!!! How very thoughtful of the staff, they even allowed him to have to return to the lobby to retrieve this wonderful accomodation. My husband removed all the spider web, which encapsulated the broom completely. He swept away the spiders and swept the deck. He then cleaned the chairs of bug waste. He then swept the wall of spider nest's and half a paper dollar size paint chipping.
We then went into the room, collected our soda and were ready for a comfortable evening on the balcony. As we returned to the balcony we found the spiders had quickly returned and were climbing all over the balcony again.
We left the next morning and are now staying in another location. I am now setting on the private deck of a mountain cabin, overlooking the creek, enjoying the fresh mountain air. NOT A SPIDER IN SIGHT. At the very same price.
I did contact the customer service about this and they have decided to credit us $ 20.00 for our inconvenience.
They should in fact not only credit the room in full, but also pay us for cleaning services.
I hope you find this helpful,