Typical of lots of downtown hotels, this one seems to think very much of itself. Beautiful lobby but to get food, drink, etc. well, plan on another mortgage! Let's face it, Knoxville only has a few things in the downtown area yet it believes in charging like NYC and are as arrogant about their downtown as Parisians. Overall there is not much value and likely you are driving in ... stay out west were there is more and drive in for things ... IF you can find a place to park that is.

Bid a great rate on Priceline from about 15 miles outside knoxville. Pulled into hotel about 10 minutes later and was very impressed. The front desk was excellent. We were given a room with two beds, which is sometimes tough to do with priceline. The fitness facility is excellent.

This was by far the best customer service I have experienced since the Peninsula in Hong Kong.... Everyone from the front desk to the maid service was extremely good and attentive. To include free desert at a local restaurant.

Highly recommend this hotel if you want to stay in downtown knoxville. Request a higher level room and the newly renovated bathroom and you will be very pleased!!!