DO NOT STAY HERE!! This hotel books school groups (3 high school football teams this time) without regard to their other guests. The noise is UNBELIEVABLE. Kids running up and down the halls, slamming doors, yelling all night and early in the morning. 1st night I went to the front desk, the woman shrugged and said "They're kids, what can you do?" I asked her to call security or the manager, and she said she was the only one there on the weekends and could do nothing. She also told me it was because "They're black". !!!! Totally racist comment. I said, I don't care if they're green, you need to do something to quiet them down so others can sleep. At 3am I went downstairs to complain again, and there were three men sleeping on sofas in the lobby because they said their rooms were too noisy!!!

The morning clerk was kinder and switched our room to one she said was quieter. She also said that there was a more experienced manager coming in the evening who "runs a tight ship" and wouldn't allow that to happen, and also that 2 of the 3 groups were leaving. Foolishly, we stayed (Hotwire booking, so no cancellation possible). When we returned to the hotel that night, the scene was worse. The group had taken over the whole lobby. There was a case of Tennessee whisky on the side table, and children lounging all over the lobby (floor too) screaming and running. The pool had at least 50 kids in it. There was no way to use any of the amenities. And again - the running in the halls, door slamming. I pleaded with several of the "chaperones" to call a curfew, and try to keep quiet. They laughed at me.

Then (I can't believe we did this), we decided to rent another room as a sound buffer so that maybe we could get a few hours sleep. They happily charged us $70 for this. No luck. The door slamming and running and yelling in the hall commenced at 6am. When I went to front desk to ask for help (and I was VERY angry by now), the manager told me to return to my room or she would call the police - on ME! Not on the people who were making the noise. Unbelievable.

This was just totally unacceptable for ANY hotel. The primary reason to stay in one is to sleep, and this was not possible. I called the 800 number and they are working to get me a refund (I hope), but the damage has been done. I will never stay at another Best Western, and will now always ask if there are groups of any kind at the hotel. I think that if they are going to book large noisy groups (and the housekeeping staff told me they do it several times a year, and that this always happens), that they should close bookings to other travellers who actually want to rest. The owner and management of this hotel should be ashamed.

Oh, and the wireless didn't work, and there were kids using all the computers in BUSINESS center unsupervised, playing computer games.