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Country Inn & Suites Knoxville-West – reviews, photos

2.5 of 5
805 N. Campbell Station Rd, Knoxville, TN 37932
Hotel amenities
Country Inn & Suites Knoxville-West
Ranked #23 of 91 hotels in Knoxville
4.5 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    11
    4
    7
    2
    0
Date Rating
Knoxville, Tennessee
Senior Contributor
44 reviews 44 reviews
Reviews in 30 cities Reviews in 30 cities
14 helpful votes 14 helpful votes
“I highly recommend”
5 of 5 stars Reviewed 2 December 2011

Even though I make my home in Knoxville, I found myself and my 2 children needing a hotel due due a massive power outage that lasted 3 days. Our double bed suite was as good as some 3 stars I have stayed at. The queen beds were very comfortable, the high speed worked without fail, nice TV and breakfast was good. Nice indoor pool and spa. I have referred several friends to this property and will continue to do so.

  • Stayed July 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask terryhawks about Country Inn & Suites Knoxville-West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie Pyne, Director of Sales at Country Inn & Suites Knoxville-West, responded to this review
6 January 2012
We do appreciate your very kind words in regards to your recent stay with us. I am sorry to hear that you had been displaced out of your home..but am grateful you enjoyed your accommodations at the Country Inn & Suites Knoxville West.

Thank you for recommending us to your family and friends. If you are in need personal assistance..please do not hesitate to call or email me. We would love to see you and your family again.

Sincerely,
Debbie Pyne
865-288-7231
debbie@kisnahospitality.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hermitage
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Great Hotel”
5 of 5 stars Reviewed 26 September 2011
1
person found this review helpful

I stay at this hotel in Knoxville many times a year for business . It is always very clean and comfortable. The staff are very friendly and helpful. Internet is good and free. This hotel is a great value and anyone will like staying here. It has recently gone thru a total renovation and looks great. It is very close to many resturants and shopping. There is an outdoor shopping mall called Turkey Creek that is less than 5 minutes away. It is located right off the interstate exit. I highly recommend this hotel whatever the occasion.

  • Stayed September 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask bsan3456 about Country Inn & Suites Knoxville-West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie Pyne, Director of Sales at Country Inn & Suites Knoxville-West, responded to this review
18 October 2011
Good Morning,

I would like to thank you for staying with us and for taking the time to provide feedback regarding our hotel. It is so nice to hear that you enjoyed your stay and that you plan to continue to make us your home away from home while traveling.

We look forward to seeing you again soon.

Safe travels,
Debbie Pyne
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Clemson, South Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Mother's Day Trip”
5 of 5 stars Reviewed 27 June 2011
1
person found this review helpful

Central H/A, no window units! Very clean and fresh linens. HIgh speed worked great. Best rate and size in town! Parents and 3 daughters (24, 20, 12 yrs old). Plenty of room!

Room Tip: Booked 2 weeks in advance and saved $
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  • Stayed May 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AndyMissy about Country Inn & Suites Knoxville-West
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie Pyne, Director of Sales at Country Inn & Suites Knoxville-West, responded to this review
2 September 2011
Thank you so much for your kind comments regarding your recent visit with us. It is our hope that if your travels bring you through the Knoxville area again, you will consider being our guests once again.

Thank you again and have a wonderful holiday weekend,
Debbie Pyne
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denver
1 review
“For group booking-Debbie is great to work with!”
5 of 5 stars Reviewed 15 June 2011

Our rowing team went to the Jr Nationals in Oak Ridge TN.
ALL the hotels in the area were booked --so Debbie Pyne was a GREAT help in dealing with our team reservations--as we had quite a few changes to deal with. Debbie was VERY helpful-quick with email responses-like giving me directions over the phone to the race site-then immedately emailed me a map quest from the hotel to the Race site. SInce I was just making team arrangements and did not attend the race, Debbie called me the day after check in just to make sure eveything was going smoothly! Of course the team enjoyed their stay at the hotel!
Thanks again for all the help and sourthern hospitality!

  • Liked — working with a nice staff and Debbie Pyne was very helpful
  • Disliked — TEnn was HOt that weekend--not your fault tho!
  • Stayed June 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ask regattaperson about Country Inn & Suites Knoxville-West
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Debbie Pyne, Director of Sales at Country Inn & Suites Knoxville-West, responded to this review
2 September 2011
Thank you for the kind words. It's so nice to hear when guests enjoy their stay. The pleasure was all ours and we truly enjoyed your group. Hopefully....we will get to see them again next tournament in the Spring.

Take care and see you soon,
Debbie Pyne
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Washington DC, District of Columbia
Senior Contributor
47 reviews 47 reviews
Reviews in 19 cities Reviews in 19 cities
11 helpful votes 11 helpful votes
“Better than some of the West Knoxville hotels”
3 of 5 stars Reviewed 27 February 2011

During the past 6 months, we have made 4 trips to Knoxville, and we have stayed 4 or 5 nights at a different motel each time as none have impressed us enough to get our repeat business. This one might see us again.

We had a one-bedroom suite. There is a door to close off the bedroom--a feature that is lacking in most of the hotels that have suites. Because we were there for 5 nights, I wanted to be able to eat some meals in the room. There was a small refrigerator with no freezer unit and a microwave in the room. I had asked about kitchenettes when I made the reservation, so I knew there wasn't one. We brought our own dishes and silverware. It wasn't ideal, but we managed OK.

The room was clean except for a cheerio on the floor when we checked in. The suite was small, but attractive. I thought the king sized bed was very comfortable. We were on the back side of the hotel, but I could still hear some traffic noise from interstate 40. Turning on the heating/AC fan took care of blocking out the noise.

My husband enjoyed the breakfast each morning and appreciated the variety. It is more than a continental breakfast. The desk staff was friendly. The only negatives were that the clock radio stopped working the second night, and the haridryer stopped working the 3rd night. I borrowed a portable hair dryer from the desk. A woman's basketball team was there our last night unfortunately, and some of them were in the room next to us. They bounced a ball against our wall until midnight. The next morning someone began vaccuuming on the floor above our bedroom at 6:30 with the loudest industrial vaccuum I've ever heard. No sleeping after that. We didn't call the desk to complain, so I don't know what they would have done about it. I had requested a top floor room when I made the reservation, but they put us on the 2nd floor. When we checked in, I was told there was nothing available on the top floor.

One last thing--we were above the indoor pool (which is very small), and I could smell chlorine sometimes. There is a very small closet sized workout room with 2 treadmills and a bike next to the pool.

  • Stayed January 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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Additional Information about Country Inn & Suites Knoxville-West

  • Country Inn Knoxville
  • Knoxville Country Inn
Address: 805 N. Campbell Station Rd, Knoxville, TN 37932
Price range (per night):* INR4,809 - 6,654

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