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Econo Lodge Inn And Suites East – reviews, photos

2.0 of 5
7424 Strawberry Plains Pk., Knoxville, TN 37924 (Formerly Comfort Inn East)
Hotel amenities
Econo Lodge Inn And Suites East
Econo Lodge Inn And Suites East
Econo Lodge Inn And Suites East
Econo Lodge Inn And Suites East
Econo Lodge Inn And Suites East
Econo Lodge Inn And Suites East
Ranked #35 of 91 hotels in Knoxville
4.0 of 5 stars 33 Reviews
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33 reviews from our community

    Trip type
Traveller rating
    16
    6
    4
    4
    3
Date Rating
Pigeon Forge
1 review
1 helpful vote 1 helpful vote
“alc01”
2 of 5 stars Reviewed 15 November 2011
1
person found this review helpful

We have stayed here several times. However, the latest being November 10, 2011, we were "VERY" unsatsified. After turning down the sheets on the bed we found a large brown stain. Upon contacting the front desk, were informed that no one was there to change the sheets and no one was there to bring us clean ones. I offered to go to office and get clean ones but was informed they did not have any. I work at a hotel, front desk clerk, and I feel that this is very unacceptable and the customer needs were not meet. We called the next morning to speak to the manager and was told that there was nothing that could be done. So, I guess you have lost our business and my husband did bring alot of business into your motel since he operates a wrecker and would bring drivers in there but NO MORE. We will refer to one of the other hotels at exit 398.

  • Stayed November 2011, travelled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tn131, General Manager at Econo Lodge Inn And Suites East, responded to this review
2 December 2011
I apologize for the misunderstanding that took place with our front desk during your recent stay at our hotel. I wish I had more information to research the problem you experienced, as I do keep a night housekeeper on duty until 10 PM every night. I also maintain a stock of linen items at the front desk in case there is a problem like you experienced after the night housekeeper has departed. I have discussed your comments with the all the staff members and addressed the deficiencies that you noted in your letter. We pride ourselves in providing nothing but the best in customer service.
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Indianapolis, Indiana
1 review
“Fleas ruined it for me”
2 of 5 stars Reviewed 31 October 2011

The price was ok for a busy weekend booking and the room was dated/shabby but seemed very clean, so I was satisfied. That was until I found a flea on my dog right after we left. I know it's a risk when traveling with pets and staying where pets are allowed, but I was really disappointed especially after spending $130 after taxes. My dog is current on her K9Advantix so the flea died... but I stayed in the La Quinta down the street on the way back and it was ten times better and had no fleas!

  • Stayed October 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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tn131, General Manager at Econo Lodge Inn And Suites East, responded to this review
21 November 2011
I have discussed your comments with our contracted extermination company and corrective action is being taken to address the deficiencies that you noted in your letter. They are responsible for a monthly treatment of the property and respond to any individual instances that are reported by our guests. We appreciate your bringing these matters to our attention so that we can improve the services we offer our guests.
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Memphis, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great place to stay!”
5 of 5 stars Reviewed 19 October 2011

I have stayed at this Econo Lodge several times and the service and rooms are always great. The room is more than worth the price, the staff is friendly, and I always feel safe while staying alone.

  • Stayed October 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask TNtraveler3853 about Econo Lodge Inn And Suites East
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamburg, Germany
Contributor
13 reviews 13 reviews
Reviews in 13 cities Reviews in 13 cities
2 helpful votes 2 helpful votes
“Very pleasant”
4 of 5 stars Reviewed 1 October 2011

Very friendly welcome. Rather large rooms, nicely furnitured and pleasant colors. One of the cleanest rooms we have ever had. Comfortable beds. Disturbing that a previous guest must have smoked in the room but nothing to blame the staff for.
Outstanding nice pool area with lots of chairs and sun lounges.
Arrived too late for the free supper but it is offered.
Breakfast very good. Waffles, buiscuits, gravy, eggs, cereals and so on...
Good value. Definately to recommand.

  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
tn131, General Manager at Econo Lodge Inn And Suites East, responded to this review
3 October 2011
We are so happy to hear you enjoyed your stay with us at our East Knoxville Econo Lodge Inn & Suites. It was most definitely our pleasure to have you and your family as our guest and hopefully, if you are traveling through this area again, you will stop by and see us. We know travelers, such as yourself, have an abundance of lodging choices as you travel, so your kind words mean a lot to us.
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Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
7 helpful votes 7 helpful votes
“Nice economy lodging”
3 of 5 stars Reviewed 28 July 2011

Spent one night here on the way east. The hotel is easy to access from I 40. It is near several places to eat. There were a few carpet stains, but otherwise the room seemed clean and nice. The bed was comfotable. We would stay there again.

  • Stayed July 2011, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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tn131, General Manager at Econo Lodge Inn And Suites East, responded to this review
2 August 2011
Thank you so much for your kind reveiw! We hope that should your travels bring you back our direction you would choose to stay with us again.
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Additional Information about Econo Lodge Inn And Suites East

  • Econo Lodge Knoxville
  • Econo Lodge East
  • Knoxville Econo Lodge
Address: 7424 Strawberry Plains Pk., Knoxville, TN 37924 (Formerly Comfort Inn East)
Price range (per night):* INR5,113 - 5,891

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