We stayed for 3 nights, two adults and one baby. We have nothing good to say about this hotel. It may be low priced, but still isn't worth it. Our complaints:
-WE WERE HARASSED BY MANAGEMENT 4 TIMES ABOUT CHECK OUT TIME. NORMAL CHECK OUT IS AT 11 AND ON SUNDAY MORNING AT 10AM WE ASKED FOR A CHECK OUT TIME OF NOON BECAUSE THE BABY WAS STILL NAPPING AND NEEDED TO BE FED ONCE HE WOKE UP. THEY RESPONDED WITH 11:15 AT THE LATEST, WHICH IS RIDICULOUS, AND WITH THAT WE STARTED BEING HARASSED AT 11:11AM. THE FRONT DESK CALLED TWICE WITHIN 10MINUTES ASKING IF WE WERE GONE YET, AND SENT SOMEONE TO OUR DOOR TWICE IN THE SAME TIME FRAME.
-Charged more than reservation confirmation ($9.00 more per night, management did fix this 4 hours after check in and having to visit the office three times.
-Non-Smoking room smelled like it had been smoked in
-Towels of terrible quality and the staff would only give us two at a time in exchange for our dirty ones. We needed more, as we were traveling with baby and needed to wash bottles etc.
-Remote Batteries were dead, and when we called and asked for replacements, they wanted to inspect the remote and change the batteries themselves as if we were going to steal the batteries and use them for something else
-Temperature outside was 35 degrees and with the heat on high the room would not get warm and management told us to shut the bathroom door to keep the heat from escaping. Once we closed the bathroom door, the room did get warm, but too warm. There was no thermostat, so we had to get up several times in the night to turn it off and on to keep the room from getting too hot or too cold.
-The maid ran up and down the hall in the early morning from room to room while cleaning. This is old property and you can hear everything outside the walls. We were awakened by this every morning and it would last for hours.
-Poor continental breakfast. Choice of only: plain bagel, white toast, 2 types of dry cereal, and waffles. There was no oatmeal, fruit, pastries, doughnuts, or other bread/bagel selections.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
25 August 2011
Thank you for taking the time to tell us about your experience at the Knoxville North Red Roof. I am sorry that your experience did not meet your expectations; please accept my sincerest apologies.
At Red Roof, we strive to provide every customer with superior service; therefore your feedback is very important to us. I want you to know that we are taking the appropriate measures to address the problem that occurred during your stay to prevent any future occurrence.
We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Sincerely,
Ashok Pael
General Manager
Knoxville North
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC