The room was sold to me as newly remodeled and updated room. New everything. Yes, there was a new rug. Couldn't get the door open to get the luggage in because the door stuck on the rug. Linens were not new. A burn hole in the blanket in a non-smoking room! Reported it and no offer was made to switch it out. Bathroom fixtures were new but not lined up. Old fixture holes were not patched. Office staff was not helpful. Could not give directions and did not open the front desk on time for check out. Plenty of other hotels in the area offering great deals and you get what is promised!

I stayed here for a couple of nights. I had been led to believe by their advertising that it would be a no-frills but clean and comfortable place. Well, it is definitely no frills...but it's not all that clean OR comfortable. Fortunately, I had paid a deeply discounted rate -- if I hadn't, I would have been steaming mad.

I don't know who would choose this place for an "extended stay" unless it's a crew of construction workers on a job or maybe a family on an unbelievably tight budget. I'm not sure about the allegedly nicer, "signature" rooms mentioned in another review for $5 more per night, but I paid the extra $5 for a bigger room with a King bed, but there was nothing special about it. As a matter of fact, it was room 233 to be exact...a corner room on the 2nd floor. Maybe I've stayed in too many business class hotels, but when I walked in the room, my first thought was, "Well, this is pretty much a dump."

The room was old and worn, with that kind of carpet that you're afraid to walk on barefoot. The bed had a cheap mattress. The "comforter" (more like a bedspread) was thin and cheap. Mine came with a couple of complimentary "personal" hairs from a prior guest. That alone is enough to turn your stomach. The furnishings were very plain and cheap...commensurate with the rate I paid, I suppose. It reminded me of an old dorm room, especially the bathroom...exposed pipes under the basin, no cabinets or decorative touches whatsoever. The stopper on the tub didn't function properly, but when I tried to fix it, the black grime that came off on my hand was enough to ensure that I wouldn't consider taking a bath in this place. I then noticed a few more hairs stuck to the shower wall...thoroughly disgusting. The kitchen area looked like it had gotten a cursory cleaning but nothing more. Naturally, the heater/AC in this place is a loud unit under the window and the TV was an old piece of junk. There were a couple of complimentary Showtime channels. I paid $5 for wireless internet...though I'm a bit surprised that I had to pay anything extra at this place. No hair dryer, no shampoos (no, I suppose this ISN'T the Marriott), not much of anything...just a couple of those cheap, small generic soaps. And those horrible, cheap, thin institutional towels -- the kind that places use when they fear guests might steal anything nicer (and with THESE towels, they don't have to worry about anyone wanting them!)

The corridors on the outside were shabby...one resident apparently had been keeping cats and had his cat food dishes sitting outside the door. Just a low-class operation, overall. The location of the hotel is convenient to numerous restaurants and stores...but there are also a bunch of better hotels within a short distance of this place. In fact, there is a Courtyard and a Hilton of some sort practically next door. If I stay in this area again, I'll pay the extra $$$ and stay at one of those...

You only live once and life is too short to stay in a place like Extended Stay America.

The regular rooms (floors 2 and 3) are rundown and I wouldn't stay in them, but the "signature" rooms (for $5 extra) on the first floor are newly redecorated and upgraded - nice new carpet and bedding, harwood (faux) floors in kitchenette and bath, new paint on walls, recliner chair, table with 2 chairs. On our first visit we asked for a 2nd floor room, since doors are exterior. Upon seeing its disrepair, we asked to be switched. We've now stayed here twice in the signature room. Pets not allowed in the signature room, but are allowed in the older , unremodeled rooms (floors 2 and 3). The only reason we would not return is the pet issue. The hotel shares a parking lot with 2 other hotels - both Marriott properties. It appears to be in a safe and quiet area at the Cedar Bluff exit. Starbucks is just down the street, as well as your choice of Dunkin Donuts or Waffle House. Staff are friendly and helpful. No free breakfast, wifi is $5 or so.

Was given this hotel thru priceline and had never stayed at an extended stay before so was not sure what to expect.
Arrived late in the evening and a very pleasant women checked us in. we upgraded to a king bed suite for 5 dollars more per night and it was well worth it. the room was nice and big, clean and had a refridge, microwave, stove and coffee maker. The bathroom was normal size with a tub/shower, toilet and sink. water pressure was not a problem.
payed 5 dollars (total) for wireless internet and was able to use the computer at will.
They do not clean your room daily so we would take our used towels down to the desk and trade them out. staff was always very nice. Would stay here again if going thru knoxville. plenty of restaurants around the area as well.