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Comfort Suites – reviews, photos

2.5 of 5
811 N. Campbell Station Rd., Knoxville, TN 37932
Hotel amenities
Comfort Suites
Ranked #3 of 91 hotels in Knoxville
4.5 of 5 stars 49 Reviews
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49 reviews from our community

    Trip type
Traveller rating
    32
    13
    3
    0
    1
Date Rating
Nashville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Great choice”
5 of 5 stars Reviewed 26 January 2012

This is a great property, close to the Interstate and also close to a wide variety of very good restaurants. It is quiet, all of the staff are very nice and helpful, and the rooms are spacious, clean and well appointed. The wireless Internet connection worked great and there is also a wired CAT 5 outlet in the room. I wasn't able to use the businesscenter computer to access my home computer via Go To My PC due to some security application they had installed, but because I had my laptop and the fast connection in my room, this wasn't a big deal. Breakfast was also very good.

  • Liked — It was clean, quiet and nice.
  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Check-in / front desk
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
    • 5 of 5 stars Business service (e.g., internet access)
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Ask EasyGoingTN about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie Pyne, Director of Sales at Comfort Suites, responded to this review
30 January 2012
Good Morning,

I hope you are having a great Monday. I wanted to take a moment and thank you for taking the time to submit a review in regards to your recent stay with us. It is so nice to know you find our Comfort Suites accommodating and that our spacious guest rooms allow you to be productive while as well.

We hope that you visit us again soon and please do not hesitate to call or email me personally if I can be of assistance at all.

Safe travels,
Debbie Pyne
debbie@kisnahospitality.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Washington, D.C.
Contributor
18 reviews 18 reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
“Don't be fooled: there are no suites here”
3 of 5 stars Reviewed 3 January 2012
2
people found this review helpful

Basically, it's a decent size room separated by a tiny divider. So be forewarned. Other than that, the room was clean and the mattress was very comfortable. Shame on the hotel if they advertise a hot breakfast: there was an institutional cheese omelette that came straight out of the freezer bag and that awful biscuit gravy that hotels down south seem to serve quite a bit. We had to go down to the front desk to get a blanket for our child who was to sleep on the foldout couch. The front desk people were, in general, fairly blase about it.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Kolomya about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie Pyne, Director of Sales at Comfort Suites, responded to this review
6 January 2012
Good Afternoon,

We first want to thank you for taking the time to complete a survey in regards to your recent stay with us. We always welcome honest comments from our guests to better improve our service to you.

Each of our guest rooms do include either a king bed or double queen beds, seperate sitting area with a sleeper sofa, microwave and refrigerator. We do hope that you found your room to be comfortable and cozy.

We will be sure to pass along your comments in regards to our breakfast department and see what areas we can tweak..but once again thank you for your comments.

It is our hope if you are in Knoxville, TN again in the future, you will once again give us the pleasure as having you as our guest. Feel free to contact me personally if I can be of any assistance to you.

Sincerely,
Debbie Pyne
865-288-7231
debbie@kisnahospitality.com
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Senior Contributor
42 reviews 42 reviews
Reviews in 23 cities Reviews in 23 cities
8 helpful votes 8 helpful votes
“Clean, curtious Convient”
4 of 5 stars Reviewed 13 December 2011 via mobile

Large clean room. Close to many restaurants. Easy access t I40 and reasonably priced.

  • Stayed December 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask thed3 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie Pyne, Director of Sales at Comfort Suites, responded to this review
6 January 2012
Good Afternoon,

Thank you for your kind comments in regards to your recent stay with us at the Comfort Suites Knoxville West. It is always so nice to hear when a guest is satisfied.

We are convient to many restaurants and shopping in west Knoxville...so we are thrilled you were able to get to where you were going hassle-free.

Please stop by and see us again soon.
Sincerely,
Debbie Pyne
865-288-7231
debbie@kisnahospitality.com
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Sweetwater, Tennessee
1 review
“Group Conference”
5 of 5 stars Reviewed 21 November 2011

I hosted an International IT Conference at this hotel. Because this was our companies "IT" best from all around the world, the technology had to be top noch. At the Comfort Suites, all 30 participants had a strong internet signal and power capibilites for all of their laptops for the entire week. They were very pleased with the size, ajoining prep area for morning breakfast/snacks and amenities of the meeting room. In addition to the spectular meeting space, the friendly staff, comfort of rooms and promixity of fine dining and activities made this IT Conference a HUGE sucess! A big thank you goes out to the Director of Sales for accommodating our group and getting us the best prices in the area! We had a fantasic event and look forward to the next meeting there!

  • Stayed November 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Meg_Wade about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie Pyne, Director of Sales at Comfort Suites, responded to this review
6 January 2012
Good Afternoon,

I do want to sincerely thank you for letting us host your group..what a great group they were. It is our hope that all went well and that each guest felt it was a productive event.

Please keep us in mind in the future and feel free to call me at any time for assistance.

Sincerely,
Debbie Pyne
865-288-7231
debbie@kisnahospitality.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Rio Rancho, NM
Contributor
20 reviews 20 reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Stayed for a week, loved it”
4 of 5 stars Reviewed 19 November 2011
1
person found this review helpful

We had a business meeting here for a week, and the accommodations were great. The hotel is clean, the rooms are comfortable and well decorated. The beds were comfortable...pillows, not as much as the bed. The big TV rocked, but it's not being fed HD from the cable, so it's stretched. The fridge and microwave were great.
From a meeting room standpoint, the room was great a well. Comfortable chairs even after sitting for long periods each day. Tables were sturdy, and most importantly, the wireless was very good.
The hotel is situated near many restaurants and shopping centers. Shopping was convenient, and the selection of restaurants was great. We ate at Peerless, and I have written a review for that as well. Nice area overall. Really enjoyed my stay.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Chris_Tretta about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Debbie Pyne, Director of Sales at Comfort Suites, responded to this review
6 January 2012
Hello...so nice to hear that you enjoyed your stay with us.

What a great group all of you were...we all loved having you here. Hopefully we will get to see all of you again soon if we are lucky enough to have another meeting here.

Also..maybe if you are traveling in the Knoxville area with your family you will think of us and be our guest. Be sure to call me personally if I can be of assistance at any time.

Sincerely,
Debbie Pyne
865-288-7231
debbie@kisnahospitality.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Comfort Suites

  • Comfort Suites Knoxville
  • Knoxville Comfort Suites
Address: 811 N. Campbell Station Rd., Knoxville, TN 37932
Price range (per night):* INR6,281 - 8,170

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