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DoubleTree by Hilton Hotel Johnson City – reviews, photos

3.0 of 5
211 Mockingbird Lane, Johnson City, TN 37604
Hotel amenities
DoubleTree by Hilton Hotel Johnson City
Ranked #9 of 20 hotels in Johnson City
3.5 of 5 stars 78 Reviews
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78 reviews from our community

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Bloomington, Indiana
Top Contributor
76 reviews 76 reviews
Reviews in 50 cities Reviews in 50 cities
109 helpful votes 109 helpful votes
“Revisiting after many years”
5 of 5 stars Reviewed 1 December 2011
1
person found this review helpful

In the late 80's, my family lived in Johnson City. My parents, not being wholly comfortable with life in a small city but not prepared to travel extensively with two kids, would take "vacations" to Knoxville, Asheville and, many times, right within Johnson City. And this was the hotel we came to. Back then, it was called something like "Park Suites." As kids, we were giddy over the indoor/outdoor pool and the glass elevator. We also, of course, loved having a hotel room to ourselves.
So I was definitely excited to get a chance to stay here again after all of these years. I only had fleeting memories of the place, including what I mentioned above and that it was right by the mall. These were exactly as I remembered. The lobby and hallways also seemed somewhat familiar.
We had a room on the HHonors floor with a view of the mall. The view is actually nicer than it sounds, because there's a wooded area behind the mall that you look out over. Being on the floor was, overall, quiet, although it may have also been because of the room design.
The room had an odd layout because it had an odd size. Instead of a standard rectangle, it had one angled wall, resulting in a somewhat unusable space right next to the window. Personally, I thought it was nice and it seemed spacious. I just mention it because it was odd. The bed was very comfortable and strewn with pillows. There was also a desk, a chair and a mini-fridge. No microwave in the room, but there was one by the vending machines. Everything was clean and comfortable.
I appreciated the location. We were able to walk over and do some mall shopping (this was post-Thanksgiving weekend), but also able to walk over to one of my favorite restaurants in the city (Jack's). It's not a particularly pedestrian-friendly area, but there's relatively light traffic around. It's also nice being set back from the main road a ways so that you're not bothered by traffic noise at night.
The staff were nice and very efficient. We were able to check in a little early but still get the quintessential cookie. After the stay, I realized I had been double-charged, and called to try to rectify the situation. They had actually already realized the problem and were in the process of doing so, and I was credited roughly 24 hours later.
The breakfast was decent. Nothing immaculate or fancy, but certainly a good variety with some good options. We didn't go to the happy hour (or whatever they call it) because it was a cash bar and I wanted to hit my favorite local restaurants anyway.
We had tried to go to the pool that night but, the problem with the indoor/outdoor pool is that, if it's even a little cold outside, the indoor pool is pretty much not usable. The water wasn't cold outright, but it was chilly enough that we didn't want to get in (and neither did anyone else, I guess). It would be a nice spot to sit around in though.
If I could rate a 1/2 star, I would probably do a 4.5 on this one. Nothing decidedly wrong with it, the property is just a little old and it shows up in some places. I also tend to hold Doubletree to higher standards than I do some of the other hotel brands I end up at, and among Doubletrees that I've stayed in, this isn't a top property. For Johnson City though, I think this may be the best choice for room quality, service quality and location.

  • Stayed November 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia PA
Contributor
15 reviews 15 reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Reliable Comfort”
5 of 5 stars Reviewed 28 November 2011

I've stayed at this hotel many times over the past few years since a close friend of mine moved to Johnson City. I have always stayed on the Honors flooor. This is a well run hotel with good staff. The rooms are comfortable and nicely furnished with good beds. The bathrooms are starting to show a little wear but are perfectly adequate. There is ample parking. There is a sports bar and restaurant off the lobby which seems to be locally popular but not obtruseively so. Breakfast is served there in the morning. There is a small Honors room on the top floor for free hor d'ouveres in the evening and continental breakfast in the morning. It was open at 6:30 am on my last visit and there was a good selection of breakfast beverages, cereals, rolls, pastries, fruits and breads. There was a hot egg dish available also. I'm not certain that this breakfasting option has always been available, i don't remember it from previous stays. What i particularly like about this hotel is that it is only a few steps away from a large shopping mall. There is also a nice non-chain restaurant named Cafe Lola in a neighboring strip mall behind the hoteel where there is also a large movie theater. Cafe Lola has a good, inventive kitchen and they make an excellent dry martini at the bar!! You should have a pleasant stay at this hotel.

Room Tip: My sense is that the Honors floor rooms are the best options here.
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  • Stayed November 2011, travelled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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washington d.c.
Contributor
17 reviews 17 reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
“Nice facelift, but...”
3 of 5 stars Reviewed 26 November 2011 via mobile

It appears quite a bit of effort has gone into renovating this old hotel. The rooms look great, excellent towels and bath products, and the location is just off the interstate with plenty of food options and shopping! However, the smell of smoking rooms permeates the hotel and the vent system. We are super sensitive to smoke, but if you are also, this could be a problem for you. For Hilton honors members, the concierge lounge was disappointing. Again, nicely appointed, but the food was inedible. Too many other options in the area to recommend this hotel (sorry, Hilton, I love you, but this one needs work).

  • Stayed November 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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north carolina
Senior Contributor
26 reviews 26 reviews
Reviews in 18 cities Reviews in 18 cities
15 helpful votes 15 helpful votes
“Nice amenities & breakfast food...'bout it”
2 of 5 stars Reviewed 15 November 2011
1
person found this review helpful

As an HHonors Gold member, I was really excited to experience a Doubletree as such. But my stay here was only average. I would rate it poor, but its amenities and location are quite nice. I only wish the service and touches matched its beautiful environs.

My check-in was not fast. The one front desk attendant was moving quite slowly. We made eye contact and he acknowledged me. But then he attended to two other individuals who cut me off before helping me.

My room -- a bright spot -- was very nice. Robes, towels, Crabtree & Evelyn shampoos/soaps, and my extra towels were nicely presented. And the in-room coffee was "Wolfgang Puck" -- very tasty. TV was a flat screen and no annoying hotel channels you have to get through before watching regular TV. Internet was fast and reliable.

The Executive Lounge (here called "Concierge") was disappointing. One morning, the attendant ignored me. The next morning, I went in and left due to the lacking breakfast offering. It was very small and open door--(not keyed as in other Hilton properties), This one was a converted hotel room and just wasn't as nice as others I've been in. It just was not the value-added perk to be enjoyed as it was supposed to be.

Breakfast was another option... The morning I did not eat breakfast in the lounge, I went to the sports bar that was used for breakfast in the morning. First time I walked in, no one was there to welcome me. I stepped out then back in, and finally someone seated me. I presented my breakfast coupon and was explained it was for the "cold side" of the breakfast buffet or $6.95 off the full buffet or menu items. (There is a nickel-and-diming game here as I overheard two servers talking: the purple coupon is full free buffet and the orange coupon is for the cold side only.) I opted to order from the menu... Here was a a bright spot underneath the poor service as my "creme brulee oatmeal" and two eggs were delicious. My OJ and coffee were refilled promptly. So food wise, it wasn't too bad.

However, there was no coffee service at all in the lobby. No Sunday papers were available (for purchase or for guests). My queries at the front desk were answered with short, cut-off answers--as if I was interupting their work. Frankly, the service I have had at multiple Hilton Garden Inns and Hampton Inns have been warmer and more pleasant than my experience here.

Being from Johnson City and returning for a family visit, I was very excited to stay here. I remember when this property was one of the "Garden Plaza Hotels" that were in East Tennessee -- quite nice! So when this became a DoubleTree years ago and I found an advance room rate of about $81 plus taxes each night through the HHonors website-- I thought this would be a treat to cap about 4 weeks of work travel. I am disappointed and probably will not return. I am only hopeful that my experience is the exception and not the norm.

Room Tip: Hotel is L-shaped with two wings and a central open lobby. There is a sports bar (busy/loud on game...
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  • Stayed November 2011, travelled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1 helpful vote 1 helpful vote
“Great Room, No Breakfast”
4 of 5 stars Reviewed 13 November 2011

Room was awesome, beds were comfy and clean, bathroom spotless. Cookie, as always, phenomenal.

Only disappointment was there was no coffee or any sort of breakfast for free when I came downstairs; they had a restaurant where you have to pay. I would have been happy with some extra cookies ; )

  • Stayed November 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about DoubleTree by Hilton Hotel Johnson City

  • Doubletree Johnson City
  • Johnson City Doubletree
Address: 211 Mockingbird Lane, Johnson City, TN 37604
Price range (per night):* INR5,280 - 8,393

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