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Comfort Suites – reviews, photos

2.5 of 5
3118 Browns Mill Road, Johnson City, TN 37604
Hotel amenities
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Comfort Suites
Ranked #7 of 20 hotels in Johnson City
4.0 of 5 stars 30 Reviews
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30 reviews from our community

    Trip type
Traveller rating
    15
    8
    3
    2
    2
Date Rating
Atlanta
Senior Contributor
31 reviews 31 reviews
Reviews in 22 cities Reviews in 22 cities
90 helpful votes 90 helpful votes
“Peaceful!”
4 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I stayed here twice in the fall 2011 and found it to be clean, professionally managed and very quiet. I didn't make use of any of the amenities, but for a good nights sleep in a comfortable room, it certainly did the trick. The amazing thing was that I stayed in August, and when I went back in September, they remembered me from a month ago!

Room Tip: It's a comfort suites - all rooms are reletively equal.
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  • Stayed September 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Traveling Marco about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review
1 February 2012
I am so glad you enjoyed your stay and we accommodated your needs. Were looking forward to having you again! Be safe in your travels.
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Chattanooga, Tennessee
Top Contributor
54 reviews 54 reviews
Reviews in 37 cities Reviews in 37 cities
15 helpful votes 15 helpful votes
“Not bad, COULD be Better”
4 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

As I am doing SO much traveling right now, I feel as though I might can help others the way I wish I had help... When needing a place in Johnson City, TN, This Comfort Suite, Will be a Comfort... PLEASE, lets be clear, It is nice, but could do a bit better. Clean Rooms, Friendly Front Desk Clerk, but could do with a bit of Extra Deep cleaning and Updating NOT Cover-UP-Dating... BUT all and all, A nice place just can't say excellent. BUT, they do have cookies in the afternoon~!

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ray S about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Knoxville, Tennessee
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Good hotel except in winter”
4 of 5 stars Reviewed 16 January 2012
2
people found this review helpful

Comfort Suites in Johnson City provides nice, clean rooms, has an attentive front desk. The complimentary breakfast ranges from cereals to hot meats and other breakfast items. The hotel property adjoins Logan's Roadhouse and is within walking distance of the Golden Corral. The hotel is located across the road from Walmart in case you need any forgotten items. The shopping areas within a ten-minute drive include several shopping areas and restaurants.

The only concern that I have is that Browns Mill Road has a long, very steep grade and could be hazardous in the winter.

  • Stayed June 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask DennisWright about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review
23 January 2012
Thank you so much for your wonderful review! We strive everyday to please our guests as if not for you we wouldn't be here! Looking forward to accommodating you again in your future travels to Johnson City.
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Greensboro, NC
Senior Contributor
23 reviews 23 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“Always stay here!”
5 of 5 stars Reviewed 3 November 2011
2
people found this review helpful

When in town, we always stay here. It is perfect for a family of 4 (or less)...we get the king suite with whirlpool...the rooms are HUGE! Parents get the king bedroom with 2 closets and hot tub, kids get the separate living room and sleep on the pull out couch...it is cheaper than getting 2 rooms and extremely spacious. Cookies at check-in, breakfast is free and good; seasonal outdoor pool...such a great deal and near lots of restaurants and shopping.

  • Stayed October 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask tolbert89 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bethesda, Maryland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Don't use Hotels.com for reservations”
2 of 5 stars Reviewed 12 October 2011
1
person found this review helpful

I had a very nasty experience with hotel.com when booking this hotel in rural TN. I was looking for a Suite of rooms (bedroom and, for privacy, a separate sitting room with a pull out bed. (We were going with another couple, friends but not all that friendly). I paid a premium price for a "King" suite, $159 per night. On arriving, we had a single room, one bed and a pull-out couch on the side. The normal price for this room was $119, with peak rate of $124. (Friends at the same hotel at the same dates negotiated a price of $99 for a room with two proper double beds). When I complained to the manager, she immediately said "I cannot talk to you. There are legal reasons." She meant it--being curt to the point of rudeness, refusing when I asked for something simple--a copy of the bill. When I asked for a better room, there wasn't one of the type I thought I was booking. You must contact your booking agency only. When I tried, I got no response at all. This was blatant price gouging.

This sounds like an almost identical experience to that described in a review by MHammondtree. The hotel itself was otherwise ok and the breakfast was good.

Room Tip: Don't use this booking service. Call the hotel directly.
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  • Stayed October 2011, travelled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Bob20814 about Comfort Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GeneralManagerTN264, General Manager at Comfort Suites, responded to this review
13 October 2011
As I was more than happy to discuss with you while you were here at our property we unfortunately had no other rooms available to switch you from the type that you reserved on the 3rd party web site. We have a contractual agreement with these online travel agencies that prohibits us from disclosing rates that are negotiated with these online booking services. If you are dissatisfied with the room type that you reserved through the 3rd party site you will have to contact them concerning any information having to do with the rate you paid them. We are more than happy that you choose to stay with our property and glad that you enjoyed your experience otherwise and hope to see you back here again very soon.
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Additional Information about Comfort Suites

  • Comfort Suites Johnson City
  • Johnson City Comfort Suites
Address: 3118 Browns Mill Road, Johnson City, TN 37604
Price range (per night):* INR5,669 - 6,725

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