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Hampton Inn & Suites Jackson – reviews, photos

2.5 of 5
150 Campbell Oaks Drive, Jackson, TN 38305
Hotel amenities
Hampton Inn & Suites Jackson
Hampton Inn & Suites Jackson
Hampton Inn & Suites Jackson
Hampton Inn & Suites Jackson
Hampton Inn & Suites Jackson
Hampton Inn & Suites Jackson
Ranked #2 of 25 hotels in Jackson
4.5 of 5 stars 60 Reviews
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60 reviews from our community

    Trip type
Traveller rating
    41
    11
    6
    2
    0
Date Rating
Galion, Ohio
Senior Contributor
24 reviews 24 reviews
Reviews in 14 cities Reviews in 14 cities
42 helpful votes 42 helpful votes
“Absolutely No Problems”
5 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

Off I 40.....Not much around this Hampton except a gas station, but convenient to shopping so no problem. Very Clean, Very Friendly Staff. Good Breakfast, very pretty comfy lobby! Plenty of parking, safe area! What more can I say, we would definetly choose this Hampton again if we were in the area. The hotel Staff was one of the more cheerful and friendly that we have encountered on our many travels.

  • Stayed December 2011, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask storm630 about Hampton Inn & Suites Jackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rvanness, General Manager at Hampton Inn & Suites Jackson, responded to this review
26 December 2011
Greetings,

We really appreciate your feedback on this website. I am so happy that you enjoyed your stay with us at our location. Our goal is to provide the best service to our guests. We invite you to stay with us again on your next visit to our area.

Thanks,

Ronald Van Ness
General Manager
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Cypress, Texas
Top Contributor
65 reviews 65 reviews
Reviews in 56 cities Reviews in 56 cities
59 helpful votes 59 helpful votes
“A good lodging option at a quiet interstate exit”
5 of 5 stars Reviewed 17 December 2011

We spent one night at this hotel in late November. The hotel is a rather new Hampton Inn. It has all the standard Hampton Inn amenities and layout. In many ways, if you have been to one well run Hampton Inn, you have been to all of them. And in this case, standardization is a good thing. The hotel is quiet, well run and the rooms are comfortable. The hotel makes for a very pleasant night's stay. There are two things that stand out about the hotel / our stay.

First, we were trying to get an early start on our travels in the morning, and we greatly appreciated that the breakfast area was actually open for use a few minutes before the stated 6:00 am time, and with a friendly worker managing the breakfast area.

Second, this hotel is at an exit in the Jackson area with very few other establishments - there is a Courtyard by Marriott next door, and a gas station and hotel on the north side of I-40, but otherwise, I do not recall other establishments at this intersection. From my perspective, this is a good thing, in that one does not have to negotiate a maze of intersections / driveways in unfamiliar surroundings when arriving at the hotel. The downside of course is that there are no restaurants in walking distance. If you prefer a quiet exit, this Hampton Inn makes an excellent stopping point. If you prefer more nearby commercial activity, there are plenty of other lodging options at much more developed intersections in Jackson.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jbtexas about Hampton Inn & Suites Jackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rvanness, General Manager at Hampton Inn & Suites Jackson, responded to this review
19 December 2011
Greetings,

Thank you so much for your great review. We really appreciate you staying with us in our quiet location. I have to say, the team here works hard on providing the best service possible. As you can see, they are doing a wonderful job. We appreciate your business and hope that you will choose our location again if you are in the Jackson area.

Thanks,

Ronald Van Ness
General Manager
Hampton Inn & Suites
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milwaukee
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
“Nice hotel but with glitches”
3 of 5 stars Reviewed 1 December 2011

The hotel is very clean, staff efficient and friendly, and room was spacious. However, we were there for 2 nights on and both had business matters to conduct which required us to each use our laptops. And their WiFi was not functioning. We informed staff upon arrival and thought they were re-booting, but never did work. The next day we got a cable and that didn't work. Finally, at 9:00 p.m. on second night, the manager came in and rebooted the entire system (I think that's what happened) then the systerm worked beautifully. But too late for us. They did make it right by us, but I feel that the situation should have been taken seriously 24 hours earlier. Preparation for business I was there for was a complete bust. There is also no where to eat in the immediate vicinity. You have to get in the car and drive several miles. Not sure if I would stay here again.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask egreer19 about Hampton Inn & Suites Jackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rvanness, General Manager at Hampton Inn & Suites Jackson, responded to this review
7 December 2011
Greetings,

Thank you for taking the time to give us great feedback. We do apologize for the glitches that you experienced at this location. We are taking the steps to ensure that we have an action plan in place if this problem occurs at our property again. Please accept my apologies. We hope that you will continue to stay with us when you visit the Jackson area. We really do appreciate your buisness and take every survey seriously. Please let me know if there is anything I can do for you.

Thanks,

Ronald Van Ness
General Manager
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Senior Reviewer
7 reviews 7 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Up to date hotel with outstanding customer service!”
5 of 5 stars Reviewed 23 November 2011 via mobile

Made the reservation with the hotel by phone. Deborah was knowledgable and helpful in choosing a room. When we arrived her cheerful smile and welcoming voice made me feel like I was visiting and old friend. Check in was quick and room was outstanding! The next morning at breakfast who did I see assisting with breakfast? Deborah! Her "good morning" and pleasent attitude was surprising! I would not be as "on" having worked the night before. My hair dryer needed replaced and who was at the front desk? Deborah! Don't get me wrong, they had plenty of help but you can tell that Deborah goes wherever she is needed. Yes, my hair dryer was replaced quickly as promised. Check out was pleasent and speedy but without feeling like you hurried out. I love Hampton Inns but I would stay anywhere knowing she was working there!

  • Stayed November 2011
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask PlunderGirl about Hampton Inn & Suites Jackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rvanness, General Manager at Hampton Inn & Suites Jackson, responded to this review
25 November 2011
Greetings!

Thank you for your kind words about Deborah. She will be so excited when she reads your survey. We all appreciate everything she does for us here at our property. I am glad to hear that you will be staying with us again. Deborah is a great asset to our hotel. We appreciate your business and look forward to your next visit.

Thanks,

Ronald Van Ness
General Manager
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Lexington, KY
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“A hotel chain you can count on for comfort and consistency!”
4 of 5 stars Reviewed 11 November 2011

Deborah, the Manager gave a warm enthusiastic greeting, quickly checked us into our room; #321 with two queen-sized beds at a AAA rate of $107.00 and kindly introduced EJ, the other desk clerk, since soon she would be on her way home for the day. The room was almost what we'd expect of the Hampton Inn and Deborah didn't hesitate to make everything right!

That evening we made use of the seating in the lobby/lounge/breakfast area and watched a Republican Primary Debate and had our dessert we brought back from dinner there as opposed to sitting on our beds in the room.

The hotel is beside the Interstate, and must be adequately sound-proofed, we slept well and weren't bothered at all by road noise.

The breakfast was what you can expect from the Hampton Inn. Yogurt, whole fruit, cut fruit, cereals, muffins, bagels, english muffins, bread, a toaster, a variety of jams, peanut butter, syrup, eggs, ham, fresh waffles. A selection of juices. Hot coffee and tea choices, hot chocolate, plain and flavored creamers and thank goodness Half and Half. The breakfast attendant was very attentive and kept up with keeping the food stocked and everything clean.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask like2travel86 about Hampton Inn & Suites Jackson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
rvanness, General Manager at Hampton Inn & Suites Jackson, responded to this review
19 November 2011
Greetings,

Thank you so much for taking the time to give us feed back on trip advisor. It is very important to our team when they read what people are saying about our property. We appreciate your business and would love to have you stay with us again on your next visit to Jackson. I am so glad that you were able to meet Deborah. She is a great asset to our company. She knows how to make everything right! I printed a copy of your feed back and will share them to our team in our next meeting.

Thanks,

Ronald Van Ness
General Manager
Hampton Inn & Suites
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Hampton Inn & Suites Jackson

  • Hampton Inn Jackson
  • Jackson Hampton Inn
Address: 150 Campbell Oaks Drive, Jackson, TN 38305
Price range (per night):* INR6,447 - 10,783

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