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BEST WESTERN Carriage House Inn & Suites – reviews, photos

1936 Highway 45 Bypass, Jackson, TN 38305
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BEST WESTERN Carriage House Inn & Suites
BEST WESTERN Carriage House Inn & Suites
BEST WESTERN Carriage House Inn & Suites
BEST WESTERN Carriage House Inn & Suites
BEST WESTERN Carriage House Inn & Suites
BEST WESTERN Carriage House Inn & Suites
Ranked #12 of 25 hotels in Jackson
3.0 of 5 stars 16 Reviews
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16 reviews from our community

    Trip type
Traveller rating
    2
    3
    4
    3
    4
Date Rating
San Antonio, TX
2 reviews
Reviews in 2 cities Reviews in 2 cities
“A blast from the past, but not one I'd do again.”
2 of 5 stars Reviewed 11 August 2010

My husband and I were traveling from Ohio to Texas. We reserved the room while we were still within a 4 hour driving distance. We picked a 'middle grade' hotel based on price, figuring it wouldn't be too bad.

Upon pulling up we realized this is a hotel we stayed at three years prior. It wasn't a great place then, but must have really went down hill. The service was alright, though the woman behind the counter made a snide comment about every time she tries to eat someone shows up and wasn't that just her luck. Oh, I'm sorry, I thought you were working?

The room was a king non smoking on the first floor. It smelled horrible of mold. I am thinking perhaps all the flooding in the Nashville area affected this area as well. I was seriously concerned about the amount of mold I could be inhaling. - The bedding looked updated, but the bed was really odd. It almost felt like a memory foam, but our feet were at a higher level than our heads. The pillows were supposed be a standard pillow, but were very worn down and almost was a half of a standard pillow. We each slept on two stacked on top of each other and had no pillows to fill out the rest of the bed. There was a lot of patches on the wall. It overall felt dirty. I hated walking on the floor with bare feet. The bathroom light took a while to flicker on. When my husband tried to iron while I blew dry my hair we blew a fuse and the electricity went out.

Would recommend the Japanese restaurant in front of the place. They were very sweet spirited and great food/service.

We were humored that we had stayed here before and had forgotten and accidentally booked the same place, but the humor of it all was the best part. Would not recommend or do it again.

  • Stayed August 2010, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask ambersandoval78 about BEST WESTERN Carriage House Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolynn Hayes, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review
26 April 2012
Thank for taking the time to list your comments concerning your stay. Please know that we do appreciate our guest’s concerns, good or bad so that we can know what we might be doing well and what we need to improve on.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future.

We invite you to
avail yourself of our expertise again in the future.

We are always interested in suggestions that would allow
Us to improve upon our already high standards, and
Encourage you to submit your thoughts. Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
des moines
1 review
“Do not stay at this best western, worst best western I have ever stayed in!”
1 of 5 stars Reviewed 30 March 2010

Where do I begin, the room smelled of horrible body odor. Not at all a good value for what you got. Felt very unsafe in this "so called inn and suites" this hotels photos online are very misleading. The doors are to the outside, and all around was just a big parkling lot. Very loud, as the bypass/freeway is right outside. Couldn't sleep at all during our visit.

The only plus is that the front desk were somewhat friendly.

Stayed March 2010, travelled with family
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Ask saythorpe about BEST WESTERN Carriage House Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Carolynn Hayes, Guest Relations Manager at BEST WESTERN Carriage House Inn & Suites, responded to this review
26 April 2012
Thank for taking the time to list your comments concerning your stay. Please know that we do appreciate our guest’s concerns, good or bad so that we can know what we might be doing well and what we need to improve on.

On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guest in the future.

We invite you to
avail yourself of our expertise again in the future.

We are always interested in suggestions that would allow
Us to improve upon our already high standards, and
Encourage you to submit your thoughts. Again, thank you.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Contributor
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Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Renovated Rooms”
4 of 5 stars Reviewed 19 October 2009

Could not find first choices in Jackson but were very surprised at the NEWLY renovated rooms here, all new furniture. Usual high carb breakfast, tiny space (2 tables), but good value and clean rooms.

  • Stayed October 2009, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask onebzemom about BEST WESTERN Carriage House Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Best Western, Jackson,Tn”
4 of 5 stars Reviewed 22 September 2009

Very nice stay, Courtess and clean, nice breakfast also. I will stay there the next time I have an opportunity

  • Stayed September 2009, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask toledowdt about BEST WESTERN Carriage House Inn & Suites
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untouchablelady
1 review
“Don't Go To This Place”
1 of 5 stars Reviewed 6 July 2008

I called for information on this hotel and the front desk staff was very very very RUDE!!! Do not go to this place!! Doesn't even look safe to stay in! I would not recommend anyone to stay here!

  • Stayed July 2008, travelled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check-in / front desk
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 2 of 5 stars Business service (e.g., internet access)
Was this review helpful? Yes
Ask untouchablelady about BEST WESTERN Carriage House Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about BEST WESTERN Carriage House Inn & Suites

  • Jackson Best Western
  • Best Western Jackson
Address: 1936 Highway 45 Bypass, Jackson, TN 38305
Price range (per night):* INR4,280 - 5,113

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