Checked in around 4, went to room to basically change clothes as we had a function to attend. First thing I noticed was the door has been broken into and was fixed with glue and tape, did not give me a fuzzy feeling. The room was clean but very small and having put in the reservation more than a month in advance I didn't expect to be placed by the elevator and ice machine. When we returned from the function discovered no cable, called down and was informed the cable was out on the floor, yet they did not say anything when we checked in. Sorry not acceptable for Holiday inn and the prices they charge. Other inns in the area, take a pass.

I'm picky and like newer properties or very clean older one's. This one looks like a property Holiday Inn took over and did a makeover. The check-in service and throughout the stay was really friendly and good. I don't know when the remodel was done but several things in the room were loose / falling apart. Things like door strike loose, a couple of knobs on the dresser loose, and the faucet handle loose and ready to come off. Bedding was ok and was of the HIE newer line. Shower must be of the 5 gallons a minute variety which was great but the drain had no hope of keeping up. The one thing that bothered me most was the smell which was like an overdone glade variety like they were trying to cover up something. I also feel that given these mechanical issues that are obviously not fixed the housekeeping staff or/and the management do not have their eye on the ball and the property will probably get worse over time. Breakfast was good with well stocked food and quality. One really great surprise was when my mother looked in the yogurt case for a non seeded fruit and their weren't any and the lady there showed up a minute later with one and we didn't even know she overheard and would go to the trouble for us. Going to stay closer to Nashville the next time through here - probably the Hampton near Opryland.

The good news is that the room was clean. The bad news is that it was tiny for the price. There was no cable TV on the entire floor (which of course they did not mention when we checked in). We wondered if there was any cable in the entire hotel. Our door locked, but it didn't shut tightly and looked like it had clearly been broken into before. We will NOT be staying there again. There are too many other places around that are much better.

Also, the parking lot is very tight and was packed when we came in at 9:30 at night. We took the last spot. I'm just glad we weren't driving a large car or truck. It would have been very hard to park in that lot.

The reviews are mostly good and fairly accurate but you can do better. The hotel is a little old but ok. The chair in my room was broken and then the replacement was half-broken. The shower drain didn't drain well so I was taking a shower with water up to my ankles. The breakfast was ok but not as good a competitors (Fairfield Inn and Hampton Inn). There's nothing but crappy chain restaurants at that exit. Lucky there was a Cracker Barrel. The Holiday Inn Expresses used to be pretty good 10 years ago but a lot of them haven't been updated and it shows. The staff was good and friendly however. I can't fault them at all. For the money, go to Hampton Inn or Fairfield Inn.