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Residence Inn Memphis Germantown – reviews, photos

3.0 of 5
9314 Poplar Pike, Germantown, TN 38138
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Residence Inn Memphis Germantown
Residence Inn Memphis Germantown
Residence Inn Memphis Germantown
Residence Inn Memphis Germantown
Residence Inn Memphis Germantown
Residence Inn Memphis Germantown
Ranked #7 of 8 hotels in Germantown
3.0 of 5 stars 24 Reviews
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24 reviews from our community

    Trip type
Traveller rating
    6
    5
    2
    9
    2
Date Rating
Harrisonburg, VA
Senior Reviewer
10 reviews 10 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Southern Hospitality at Its Best!!”
4 of 5 stars Reviewed 26 January 2012
1
person found this review helpful

I had never been to Memphis before so I relied a great deal on the reviews we read to help with hotel selection. There were eight of us total traveling as we were coming for a funeral. My sister brought her small dog along as well and we needed a hotel that was pet-friendly. This hotel was easy to find and very close to everything we needed to access during our stay. We reserved one regular suite and one 2-bedroom suite.
We were greeted with smiles from start to finish and every request--from the need for additional linens for the sofa bed, extra towels, to even just asking for pizza delivery preferences. The breakfast was the standard breakfast but fresh and hot with something for everyone.
I thought the hotel was very clean and surprised by reviews that stated otherwise. The carpet in the hallways is a little worn and could probably stand to be updated but given the traffice the hotel sees, it is understandable. There is only one small elevator in the hotel and when things are busy you may have to wait for it. Stairs are accessible at either end of the hall but not the most convenient way to transport a lot of luggage, especially with little ones in tote.
The staff was incredibly friendly and accomodating and it really does make all of the difference. Maybe, there were some things I overlooked because of the welcome we received at arrival and throughout our stay (but try as hard as I might, I can't think of anything bad to say.) I would gladly stay here again.

Room Tip: If you are a light sleeper, may want to ask for room further away from railroad tracks. The noise d...
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  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask VATravelingmommy about Residence Inn Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nashville, Tennessee
1 review
1 helpful vote 1 helpful vote
“Train!”
1 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

Unless you can sleep through the sound of a locomotive rumbling through 6 times in a night and blaring its horn, I would not recommend this place. The track is directly across the street from the property. The staff is fine and the place was clean, but the trains ruined the entire experience for me.

Room Tip: Get one as far away from the tracks as possible if you decide to stay here.
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  • Stayed January 2012, travelled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Steven W about Residence Inn Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“Good & bad experience”
4 of 5 stars Reviewed 6 January 2012
1
person found this review helpful

The stay started off with the some of the most friendly and helpful staff you can encounter, especially lovely and beautiful Asha (the hotel's manager). The Breakfasts were full of variety, which included cereals and fresh fruits. The rooms were clean and very well kept, clean linens, comfortable beds, spacious with televisions (36" flat screen) in each room and a lovely fire place. The no smoking policy set us back a little, we had to go all the way to the lobby downstairs (we stayed on the 2nd floor) but the elevator made it a bit easier. The landscaping was impressive, it made the surrounding beautiful with the well manicured lawn and lovely flowers. That was the good part
We spent some time in New York where we did some shopping (lots of electronics) before going to Memphis, during our stay we did not secured (locked) our suitcases when we left the hotel nor did an inventory on our return, room cleaning was always done while we were out. we left Memphis and spent some time in Orlando with close relatives , on returning home I discovered an expensive piece of electronic device missing. I had my sibling informed the hotel management of the incident only to be told they questioned the cleaning staff who said they (cleaning staff) knew nothing of it (only obvious) and no one saw them stole it. However, they were very apologetic and gave us a $50.00 u.s.gift voucher (the device cost $125.00 u.s.) This incident spoiled my otherwise beautiful vacation. This was the bad experience.

  • Stayed September 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask lramlochan about Residence Inn Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louisville, Kentucky, United States
1 review
“Good staff, not clean”
2 of 5 stars Reviewed 22 November 2011

The night clerk folks were really good, they were nice, and very courteous. Very unclean, in need of reservations. Make it obvious if you have pets in certain rooms. My daughter is allergic to pets and we didn't realize the affects of staying in this room. I am a Marriott Silver Elite member and have never been more displeased with a residence inn or another marriott property.

  • Stayed November 2011, travelled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Michael A about Residence Inn Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jxn, ms
2 reviews
Reviews in 2 cities Reviews in 2 cities
“great attitude”
5 of 5 stars Reviewed 20 November 2011

staff excellent, very helpful always smiling.. new facilities. recommended location for Memphis, Tn. also recommend Corky on poplar ave.

  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask anesthesia96 about Residence Inn Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Residence Inn Memphis Germantown

  • Residence Inn Germantown
  • Germantown Residence Inn
Address: 9314 Poplar Pike, Germantown, TN 38138
Price range (per night):* INR5,891 - 9,893

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