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Homewood Suites by Hilton Memphis Germantown – reviews, photos

3.0 of 5
7855 Wolf River Parkway, Germantown, TN 38138
Hotel amenities
Homewood Suites by Hilton Memphis Germantown
Homewood Suites by Hilton Memphis Germantown
Homewood Suites by Hilton Memphis Germantown
Homewood Suites by Hilton Memphis Germantown
Homewood Suites by Hilton Memphis Germantown
Homewood Suites by Hilton Memphis Germantown
Ranked #3 of 8 hotels in Germantown
4.0 of 5 stars 45 Reviews
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45 reviews from our community

    Trip type
Traveller rating
    19
    14
    5
    4
    3
Date Rating
Birmingham, Al
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Worst Hilton Property Ever”
1 of 5 stars Reviewed 3 March 2011

Where to begin???? The breakfast was disgusting. The eggs were runny, all the pastries and bread were stale. They had no Cream cheese and ALL of the milk was sour. The grounds were in horrible condition. Weeds and broken glass everywhere. The manager was never available and the front desk was not helpful. The internet went out every 15 minutes and I could not get any work complete because of this. The front desk blamed the provider and the provider claimed that the hotel did not have strong enough equipment to meet the needs. This is by far, the WORST run Hilton Property I have ever stayed. I will not be coming back.

  • Stayed March 2011, travelled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Dazzzzzzz about Homewood Suites by Hilton Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HWGermantown, Manager at Homewood Suites by Hilton Memphis Germantown, responded to this review
7 March 2011
We at the Homewood Suites Germantown have responded to this guest by email through Trip Advisor. We are unaware of any issues that he mentioned. We have asked that he contact us to verify that he has reviewed the correct location.

We pride ourselves in excellent customer service and a beautiful property. We are saddened to hear that he was disappointed and would like to speak with him.

Sincerely,

Rachel Miller
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Phoenix
Senior Contributor
22 reviews 22 reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“Comfortable”
4 of 5 stars Reviewed 29 July 2010

Our stay overall was a good one. The pickup from airport went smooth (the A/C kept going on/off in van but the person driving tried to make the best of it), check in was good. I had a requested a smoking room but when we arrived they did not have any more available, but the front desk person was very nice and it wasn't her fault.
The meals were nice enough. Nothing great but it was nice to have it right there, there isn't alot around the hotel besides a Taco Bell. The hotel will drive you anywhere in a 5 mile radius which we did take advantage of for dinner.
The room was very nice and clean. Good size and layout. The bed was ok, I didn't sleep great but I did sleep.

  • Stayed July 2010, travelled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask nancyclu about Homewood Suites by Hilton Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Frisco, Texas
Senior Contributor
27 reviews 27 reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Great family spot”
5 of 5 stars Reviewed 18 July 2010

Homewood's are a perfect place for our family of 4 thanks to the separate bedroom with closing door for the adults. The place was very clean and the staff friendly. Free dinner one of the nights (none on the weekends) was great and the free breakfast every morning was a big draw for us. Germantown is a nice area with all the conveniences nearby that you could want (Starbucks, restaurants, groceries, etc). Graceland and downtown Memphis are each about 20 minutes away. Would definitiely stay here again.

  • Stayed July 2010, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask RKHerbert about Homewood Suites by Hilton Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Radford, Virginia
1 review
“Excellent!”
5 of 5 stars Reviewed 9 July 2010

I travled with my husband who is in a wheelchair and our 19 mo old son. The staff was very friendly and helpful and the price for the type of room you stay in is VERY reasonable. The room was clean and the area very nice. The only bad thing I had to say was that they need to have more or larger waste baskets in the room especially since these are suites with a stove, etc.

Stayed June 2010, travelled with family
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Ask KareyG about Homewood Suites by Hilton Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Charlotte, North Carolina
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Comfortable, Convenient, Friendly Staff”
5 of 5 stars Reviewed 25 May 2010

I stayed at this hotel for a week in March on business. The rooms are always clean and comfortable and have been updated recently. Rooms have a small kitchenette with fridge and microwave, two flat screen TVs and large beds.

The staff is helpful and always friendly. The breakfast every morning is great and so convenient. I will certainly stay at this hotel and would recommend it to any other business travelers in the Germantown area.

  • Stayed March 2010, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask la8780 about Homewood Suites by Hilton Memphis Germantown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Homewood Suites by Hilton Memphis Germantown

  • Homewood Suites Germantown
  • Hilton Germantown
  • Homewood Germantown
  • Homewood Suites Memphis Germantown
  • Germantown Homewood Suites
  • Germantown Homewood
  • Germantown Hilton
Address: 7855 Wolf River Parkway, Germantown, TN 38138
Price range (per night):* INR6,225 - 8,226

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Homewood Suites by Hilton Memphis Germantown
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