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Quality Inn & Suites – reviews, photos

2.0 of 5
1307 Murfreesboro Road, Franklin, TN 37064 (Formerly Super 8 Motel Franklin / Nashville)
Hotel amenities
Quality Inn & Suites
Ranked #15 of 21 hotels in Franklin
2.5 of 5 stars 22 Reviews
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22 reviews from our community

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Date Rating
Pensacola, FL
2 reviews
Reviews in 2 cities Reviews in 2 cities
13 helpful votes 13 helpful votes
“Bug-Infested, Dirty Property”
1 of 5 stars Reviewed 20 October 2011

I did not stay the night here. A strange bug near the bed and dozens of insect parts under the mattress convinced me to leave and ask for my money back.

This motel had a coupon in the discount book I picked up at the Tennessee Welcome Station on I-65 S. I felt like a Choice Hotels property could be trusted. I ignored the first warning signs but soon realized I'd made a big mistake stopping here.

When I first walked in, I smelled a little bit of an odor. It cleared out after I'd run the air for a few minutes, and I thought it might have been a cleaning solution. Several of the towels had lint or hair trapped in the fibers. I found a couple that seemed okay to use. When I turned on the water to take a shower, I realized that the lever that adjusts the drain plug wasn't working. I reached down to pull out the plug, and that's when I noticed a lot of dirt floating around in the water. So, I turned it off and skipped the shower.

I walked to a nearby fast food place and brought dinner back to my room, then used the TV and wi-fi for a couple of hours. Both worked well. The chair at the desk was stained, so I placed one of the clean towels over it before I sat down.

As I was getting ready for bed, I noticed something on the wall over the night stand. On a closer look, it was some sort of critter. I turned my computer back on and looked up "bed bugs" online, but it doesn't look like the pictures; I still don't know what it is. I used a piece of paper to move it off the wall and it started running around and fell on the floor, and after that, I lost it. I peeled back the blankets and sheets and saw no other evidence of insects on the bed. Then I lifted the mattress and the box was covered with insect parts. I couldn't hold up the mattress and take a photo at the same time. That's when I packed up and left.

The night clerk was new there and he was polite and apologetic. He asked if I wanted to move to another room, and I said no. He called a manager to find out how to handle a refund and rang it up.

A couple of weeks later, I contacted Choice Hotels headquarters with my experience. They said they would check it out but offered no incentive to try a different property at another time. I also filed a complaint through the company's main website, and as I expected, that went straight to management for that motel. He assured me that pest control had been called and could find no evidence of bugs in the room. I responded by sending the same photos that I have attached here.

I cannot recommend this property to anyone.

Room Tip: If you choose to stay here, look at every aspect of the room, including under the mattress, before u...
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  • Stayed October 2011, travelled solo
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Franklin, Tennessee
1 review
1 helpful vote 1 helpful vote
“Absolutely Filthy”
1 of 5 stars Reviewed 3 October 2011
1
person found this review helpful

Upon arriving in the room, I notice multiple stains on the worn-out carpet. I thought to myself, it is only for one night. Went to restroom only to notice a hole in the wall behind the toilet the size of a basketball!! Bathroom floor and tub dirty. Shower curtain would not close all the way.
Mattress felt like I was sleeping on a marshmellow. I complained the next morning but the guy working just shook his head. He was not at all interested in what I had to say. Very RUDE!!!!!
Stay away from this place.

  • Stayed September 2011, travelled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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“I got ringworm from here”
1 of 5 stars Reviewed 24 August 2011

We stayed here on our way back from Florida just for one night. The towels were not clean. There was popcorn and soda cans under the bed. Then 10 days after our stay I noticed red rings on my body. It turns out i probably contracted ringworm from a dirty towel or sheet. NEVER EVER STAY HERE.

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
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Ask lcooper90 about Quality Inn & Suites
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Knoxville, Tennessee
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great bargain for the price”
5 of 5 stars Reviewed 6 August 2011

Friendly personnel, good continental breakfast and large dining area, convenient to restaurants, grocery stores, and Interstate. Great value for considerably lower price than nearby motels. Clean and comfortable.

  • Stayed July 2011, travelled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask jeanreif about Quality Inn & Suites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milwaukee, Wisconsin
Senior Reviewer
9 reviews 9 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Worse than it looks!”
1 of 5 stars Reviewed 25 July 2011

We stayed in this motel when transferred on business. We had a '2-room suite' on the back side and were there 2 nights.

First all, the name is a complete fabrication, there is NOTHING of any quality at this hotel. It's obviously an old Holiday Inn, circa 1960s' that hasn't been changed much.

Our 2 room suite was simply 2 old rooms joined by a door between them. Dirty carpets, worn curtains, poorly functioning AC, outside entrance to the room by a common second floor walkway.

It's behind 2 fast food restaurants and their associated smells, traffic and dumpsters.
Owners don't seem to care that it's very run down.

Do yourself a favor if you're in this area and need a hotel, cross I-65 headed east and go to a cluster of good motels across the highway. There is an excellent LaQuinta we went to when this place became unbearable. Along with the LaQuinta there are 3 or 4 other good motels right there.

If headed north on 65 and everything here is full there are some good hotels about 2 miles up the road at the Cool Springs exit off of 65.

There is nothing I can say to recommend this property in any way.

  • Stayed August 2010, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Additional Information about Quality Inn & Suites

  • Quality Inn Franklin
Address: 1307 Murfreesboro Road, Franklin, TN 37064 (Formerly Super 8 Motel Franklin / Nashville)
Price range (per night):* INR3,835 - 4,835

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