The rooms are clean and functional but aloft is just not the brand for me. I've stayed at this location and one in Texas, both business trips. I prefer a real closet and the standard window treatments. Because my room here was very close to the hotel's neon sign, I had to keep the shades completely closed. Again, I found that the shower door, while trendy, does not keep water off the floor, and there is no place for luggage. My biggest disappointment with this hotel was their insistence that my company was "not on their list" for breakfasts, even though of the six of us staying there, we had all been treated to breakfast at other aloft properties. Given the pricey nature of this area, that attitude came off as very cheap.
It's a nice enough hotel, but my team has given it a unanimous thumbs down for future business trips.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 January 2012
Thank you so much for your recent review, we are pleased to see that the hotel was clean and the room was functional. I was disappointed to read about the inconsistent delivery from our front desk. We do have many accounts that do include breakfast, and it sounds like yours did but we failed on the process.
Here is my contact information, I would like to find out more about your stay so we can continue our training and preventive maintenance of our rooms. This will help ensure future guest satisfaction. Thanks again for helping us continue our strive for perfection and your input. Jeff Charo, General Manager - 615-221-6530 or jeff.charo@aloftcoolsprings.com.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC