This property has become my go to location in the Franklin area. I think the nearby Marriott Courtyard is a bit nicer, however, it is most always booked and around $50 more per night. The folks at Hyatt Place have always been great to me. The location is quiet and the rooms are usually above average in comparison to other hotels in the area.

I just stayed at this hotel again and had another great stay. The evening staff were great and very helpful.

I stayed two nights at the Hyatt and was so impressed with the staff, the room size, and the amenities. Rooms have a sectional sofa, desk, wet bar area and then a sleeping area. Great space for a hotel room. Large flat screen TV with good reception. Out door pool is really nice, but wished it was heated. We stayed in Sept. and although the pool was still open, it was freezing cold! Beds are so comfortable. I will stay here again and you must go to the Cool Springs Mall that is within 10 minutes from the hotel. Thank you Hyatt!

The rooms are spacious and laid out well, great beds, huge TV, coffee maker, and refrigerator. The first night I was there I notice some hair in the tub, not a deal breaker, I just rinsed it down the drain. Later that night the air conditioner quit cooling and mostly just made a lot of noise. I was somewhat uncomfortable but it was too late to deal with it. In the morning I brought it the attention of the front desk and they moved me to another room which was great.
Once in the new room I noticed a good bit of hair in the corner of the bathroom. At least it was in a place that I could avoid easily. Amazingly though even after the maid had cleaned the room the next day, it was still there.
The Included breakfast is pretty much just cereal, bagels and some fruit. That oh so important morning coffee was out. After waiting for awhile I just went to Starbucks around the corner.
My last night I got out of the shower and smelled cigarette smoke – in my room. The whole hotel is supposed to be non smoking. I opened the room door and the hallway reeked of smoke. I phone the front desk and Antonio said he would check it out. Fortunately the smell went away and I had no more problems the rest of the night.
In the process of moving rooms, I left my phone charger. I called the front desk and they said they will call me back. They never called so I went down and the staff let me know that housekeeping does not have it.
Overall my stay was not terrible, but at that price point I will look over my options at other places next time.