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Franklin Marriott Cool Springs – reviews, photos

3.5 of 5
700 Cool Springs Blvd., Franklin, TN 37067
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Franklin Marriott Cool Springs
Franklin Marriott Cool Springs
Franklin Marriott Cool Springs
Franklin Marriott Cool Springs
Franklin Marriott Cool Springs
Franklin Marriott Cool Springs
Ranked #7 of 21 hotels in Franklin
4.0 of 5 stars 74 Reviews
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74 reviews from our community

    Trip type
Traveller rating
    26
    33
    7
    2
    6
Date Rating
Kentucky
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Cool Springs Marriott”
4 of 5 stars Reviewed 3 February 2012
1
person found this review helpful

I've stayed here multiple times over the past few years. The lobby/registration staff are topnotch! Flat screen TV's have been added but the rooms are "tired"-would like to see an wallpaper/bedding and etc updated soon. The location is great! There is a great mall and a large variety of restaurants in the area. I will definitely stay here again and would like to stress the great customer service defines this place!

  • Stayed January 2012, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Denver
Contributor
20 reviews 20 reviews
Reviews in 18 cities Reviews in 18 cities
9 helpful votes 9 helpful votes
“Convenient Location, Clean & Quiet”
3 of 5 stars Reviewed 30 January 2012
1
person found this review helpful

I stayed here in January 2012 for a business meeting. The staff was very friendly, the lobby and restaurant appear to have been updated. I did not use the gym area or the pool.

  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Flowood, MS
Top Contributor
97 reviews 97 reviews
Reviews in 26 cities Reviews in 26 cities
25 helpful votes 25 helpful votes
“Love it!”
5 of 5 stars Reviewed 23 January 2012
1
person found this review helpful

I was surprised on my limited budget I was able to score such a deal on priceline for only $60 a night. This hotel is top notch. Great service, clean and modern. Either there is no one on the floor Im staying on or the walls are very sound proof. I heard zero noise. Overall its an A+. Breakfast buffet is $16.00 but well worth it.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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United States
Top Contributor
57 reviews 57 reviews
Reviews in 14 cities Reviews in 14 cities
32 helpful votes 32 helpful votes
“Nice large hotel”
4 of 5 stars Reviewed 20 January 2012
1
person found this review helpful

Lovely overall experience.

Property: Fine, in Cool Springs which is a very new, office park adjacent area. Your basic medium-sized Marriott property. Starbucks in lobby. Restaurant onsite and room service. Did not check out fitness area. Pool adjacent to lobby which leached out chlorine smell to the common area. Hotel connected to a conference center. Lots of roomy lobby space and lots of folks taking advantage of the bar and areas to convene.

Staff: OVERLY pleasant all around. There is polite, then there is a point at which you don't want to hear, "Yes ma'am, we are happy to take care of that right away, ma'am, our pleasure ma'am" anymore. I get it, they really emphasize good service, but after the 23rd ma'am I felt like staff was reading a script rather than just being genuinely nice. Still, better than the alternative, and all staff was prompt and very helpful.

Rooms: Nice, big, roomy. Good desk/table with office-type chair. Flat screen TV, bed was amazing, great pillows, fluffy comforter. Big bathroom - with seriously the best bathroom light of any bathroom anywhere. Nice towels. Bathroom amenities were limited but fine. Good lighting throughout. You have to pay for wireless which REALLY IRKS ME.

Cons: NOISE. Big gap under the door means I heard every hall conversation and door opening. Showers made heckuva racket and could hear every time any room to the left, right, over or under me turned it on. Could hear people talking through the walls, and they were not loud.

I got a great deal on Priceline. Not sure property is worth anywhere close to rack rate, but a nice spot for a business stopover.

Room Tip: Ask for room towards end of hallways, as hall noise is really bad in the middle.
See more room tips
  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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nashvegas
Senior Contributor
26 reviews 26 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
“5 star”
5 of 5 stars Reviewed 15 January 2012

Very nice hotel with excellent rooms. Very nice restaurant and bar. Pool area is Ok and tons of shops and restaurants very close by.

  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Franklin Marriott Cool Springs

  • Marriott Franklin
  • Franklin Marriott
Address: 700 Cool Springs Blvd., Franklin, TN 37067
Price range (per night):* INR7,948 - 14,618

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