When we arrived at Frog Hollow we were impressed, the cabin is really nice and cozy, and they had it all decked out for Christmas.
The problem started as soon as we turned up the Heater. We started sneezing and our eyes started to bother us like from being in a really dusty area. When we went outside we were fine but inside it was bad. My wife and my sons girlfriend tried mopping up the dust from the floor twice but it just came back. Under the beds and couch was really bad, there was old socks from a previous guest, lots of dirt and debris and even a decaying marshmallow. When we moved one of the beds, the grill to the air vent fell off and I stuck my hand down inside to find it. The airduct was so packed with dust, dirt and pet hair, that it blew all out into the room and all over me. It looked like the inside of a vacum cleaner bag. We even went to Wal-Mart and bought a HEPA air purifier to try and make it through the night . My son got so sick he was sneezing 20 to 30 times in a row. so we just threw everything in the truck and had to leave a day early. I called Dan Cramer and his response was that he would let the owner of the cabin know about it, and the next time he would give us one free night. I gave this rating 2 stars because it really was a nice cabin...just not cleaned well.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
22 March 2010
Cramers Creekside Cabins, Inc. is a company revolved around achieving 100% customer satisfaction. As stated on our website, “All measures will be taken to provide all the comforts of home to make your stay as comfortable as possible”, we among many others believe we do what it takes to keep complete satisfaction with all of our cabin renters. Unfortunately, in this situation we seemed to have not achieved this.
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All of our cabins, other than Frog Hollow, are cleaned and maintained by our certified in-house cleaning company to insure the quality of maintenance. Frog Hollow is our only owner maintained cabin. Although this is no excuse for jwf327’s inconvenience, with all due respect, Cramers Creekside Cabins, Inc. was not given the opportunity to correct the problems or the situation. On the rare occasion that a guest is not satisfied with their cabin, Cramers Creekside Cabins, Inc. is more than happy to rectify the situation, so the guests can continue their vacation. Yes, we were contacted by jwf327 about the issues at Frog Hollow, but it was not until the renters were on their way back home a day prior to check out. We were never contacted about the situation during the guests stay. We would have gladly done everything in our power to resolve the situation so jwf327 and family would enjoy the remainder of their stay.
To insure future guest satisfaction we have corrected 100% of all the inconveniences that jwf327 stated and have continued to improve all of our future guests stay. We also have a 24 hour on call desk to make sure that our guest can contact us for any emergencies in their cabin throughout the night.
Our company is family owned and operated and we our driven each and every day to improve our customer service, insure a quality vacation, and guarantee100% customer satisfaction. We are very thankful for all of the guests that have stayed with us and look forward to providing many other unforgettable vacations in the Great Smoky Mountains.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC