The first thing I noticed after I checked in was the wet floor under the sink. I called the front desk and they brought towels. To be fair, the night clerk did offer to move me to another room, but it was late and I was tired so I said, "Oh, it's just a little water. Just bring me extra towels." It wasn't until I got up to use the bathroom in the middle of the night that I discovered it wasn't "just a little water." The carpet was completely soaked and the entire area was completely flooded. I also saw a roach run under the dresser when I turned the lights on. The next morning when I tried to brush my teeth I discovered the water had been completely shut off. They rented me a room that had no running water--except for the flooding. This is when I noticed the ice bucket had been placed under the sink pipes to catch drips, so I'm pretty sure they already knew the water had been shut off because of a leak. I went to the front desk to check out and ask for a refund. I told him I had no running water, and the first thing he said was, "I know." I also tried to tell him about the flooding and the ice bucket and the roach and he just kept saying, "I know. I know. We'll give you 10% off your next visit." I told him I had no intention of ever staying at a Knights Inn again! They knowingly rented a room that had been flooded and had had the water shut off, and they think 10% is good enough? I'm reporting them to the board of health. They'll be lucky to get a 10% rating!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC