We stayed at this Super 8 on July 23, 2011 and July 30, 2011. We were travelling with our in-laws, and the reservation for both rooms was in our name. When checking out on July 24, our in-laws said their room had been dirty, with hair in the shower and mold in the tub. Both rooms smelled like stale smoke, although they were advertised as non-smoking rooms. The clerk gave us a refund of $5 for the lack of cleanliness.
On July 30, we checked in around 8:00 PM after driving for 12 hours. After going to dinner, we came back to find two employees outside the door of our in-laws’ room saying that the smoke detector was going off. They told our in-laws that they needed to leave their door open, and that should help the smoke detector stop due to the humidity. After leaving their door open for a while, the smoke detector did stop beeping.
At 11:50 PM, our in-laws called us because their smoke detector was going off again. The hotel could not fix it. They told our in-laws that all of the rooms were rented, and the only option was for them to check out. When our in-laws asked about a refund, the manager asked if they had used the shower - as if that would be a condition on whether they could have a refund or not. Although both rooms were under the same reservation and paid for together, and although we were all travelling together and from out of state, the manager did not want to refund the money for our room since it was usable. We had to persistently tell them that we would not be staying in our room while our in-laws slept in the car or on our floor. The manager’s voice was very loud and rude. They finally agreed to refund the money for both rooms, and then stood in the doorway with new sheets while we tried to pack all of our things and get out of the room. They basically gave us 5 - 10 minutes to get out of the room. They did not offer to help find us a room somewhere else in town, or even at another Super 8 somewhere close. They only told us that there was a baseball tournament in town, and we would have to drive at least two hours before we could find any availability.
I wanted to make sure that everyone knows about the lack of customer service at this particular Super 8. I understand that I shouldn’t expect luxury at this price, but under the circumstances, I would expect a refund of our money without having to make our point for fifteen minutes. All we wanted was a clean place to sleep for a few hours before hitting the road again, and this Super 8 not only didn’t provide a clean room for us to sleep, but had a complete lack of customer service as well.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC