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Hilton Garden Inn Chattanooga Downtown – reviews, photos

3.0 of 5
311 Chestnut St, Chattanooga, TN 37402
Hotel amenities
Hilton Garden Inn Chattanooga Downtown
Ranked #8 of 92 hotels in Chattanooga
4.0 of 5 stars 139 Reviews
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139 reviews from our community

What travellers say about this hotel
  • Great Place(3)
  • Breakfast buffet(3)
  • Very clean(3)
Traveller rating
    76
    36
    13
    8
    6
Only show reviews for Family (43) | Couples (36) | Business (22)
Date Rating
Washington State, USA
Senior Contributor
34 reviews 34 reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
“Great location & Wonderful staff!”
5 of 5 stars Reviewed 6 February 2012

I was in Chattanooga for one week on a business trip and stayed here at the Hilton Garden Inn right downtown. Literally 1 block away from everything you could want...restaurants, cinema, bars, a cute little cupcake shop (which I also reviewed) and if you go in spring you are right across the street from a baseball field.
From the moment you park your car and check-in, the hotel staff are courteous and truly hospitable. Everyone I encountered wanted to make sure that I had everything I needed to make my stay more enjoyable. I aske for directions to good restaurant my first night and was directed to the Big River Grille (which I also reviewed) and the evening manager (Brad??) gave me 10% coupons to take for a discounted meal. Directions to the hospital I was visiting the next day, no problem. A map of some wonderful off the beaten path things to see and do in Chattanooga? No problem - they offered that little bit of extra and it was very nice.
The lobby is nicely decorated and the lounge area was always clean - there is a breakfast offered for about $10 and it had a very nice selection of breakfast foods. The omelets were made to order which I love so that was a nice bonus.
The rooms were generous in size, however, there is absolutely no view to speak of out either side of the hotel. One side views the parking lot and the baseball field and the other is a view of the street. It is quiet - I never heard any street noise at all on the 5th floor. The beds at the hilton hotels are my absolute favorite. I love them and am seriously considering purchasing one for myself! The ergonomic Herman Miller chairs are very comfortable.
The bathroom was one of the smaller hilton bathrooms I've been in - but all the necessities are there and it was very clean. I did like that they offered make-up remover wipes. I've not seen that in other hotels so that was a nice little extra bit of toiletry.
I would definitely stay at this hotel again on another trip (business or pleasure).

  • Stayed January 2012, travelled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hendersonville, Tennessee
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Very nice hotel, good location”
4 of 5 stars Reviewed 1 February 2012

My husband and I stayed here for the weekend. The hotel was very clean and the staff was pleasant and helpful. Loved the room layout and amenities.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great staff and location”
5 of 5 stars Reviewed 29 January 2012
1
person found this review helpful

We stayed on a Saturday night after a day at the discovery museum. The hotel is right beside the museum. Plenty of restaurants in walking distance. Nice indoor pool and fitness center. Hotels policy is 100% satisfaction, and I personally saw that in action several times during the stay.

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Tennessee
Senior Contributor
40 reviews 40 reviews
Reviews in 22 cities Reviews in 22 cities
21 helpful votes 21 helpful votes
“Good Location, Staff & Rooms”
4 of 5 stars Reviewed 6 January 2012

Our second stay here was very pleasant. The staff were all very helpful and the room was clean. This hotel is in easy walking distance to the downtown attractions and a CARTA* pick up location. Downtown is such a pretty area with lots of great restaurants, movie theaters, the aquarium and a great place to just walk around. When I come back to Chattanooga, I intend to stay here. There is an $8 daily charge for parking.

*CARTA is a free transport that operates in and around the downtown area

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Cumming, Georgia
Senior Contributor
29 reviews 29 reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
“Nice Hotel - Great Location”
4 of 5 stars Reviewed 13 November 2011
1
person found this review helpful

This is a nice hotel in a great location. We started out in a king jr. suite on the first night. Our daughter usually sleeps on the pull out sofa when we stay at a HGI like this one. They are usually quite comfortable. This one was different though. The sofa mattress was absolutely horrible! I spoke with the front desk this morning. The manager on duty gave us a nice discount on the room and quickly provided other rooming choices for us within the hotel. Their can do attitude was much appreciated! That's one reason why I choose to stay with Hilton when I travel. The made to order breakfast was fresh and really good too. Hotel employees were all very friendly and made a point to say "Hello" and ask how we were doing. A really nice stay!

Room Tip: Make sure the pull out sofa mattress is new and comfortable if you intend on using it.
See more room tips
  • Stayed November 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Hilton Garden Inn Chattanooga Downtown

  • Hilton Garden Inn Chattanooga
  • Chattanooga Hilton Garden Inn
  • Hilton Chattanooga
  • Chattanooga Hilton
Address: 311 Chestnut St, Chattanooga, TN 37402
Price range (per night):* INR9,809 - 12,929

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