We were from out of state and our first time staying here was for medical reasons, as my husband was having surgery and we needed to stay a 2nd day before going home. Not just the Guest Services Manager, but everyone went out of their way to be friendly, helpful and accommodating, which included being flexible with our check-in and check-out time. (Just for the record, if you are there for medical reasons, you get a first floor room, guaranteed.) Our room was spotless and comfortable. We had no intention of going out after surgery, and it was so nice to have everything we truly needed right there...the Bistro, a lovely and relaxing lobby area, computer if needed, etc. Some people would probably find the menu choices and Starbucks to be expensive. But we originally come from the northeast, and if you stayed in a NYC hotel that offered what this hotel did, you might as well triple the costs, if not more! So for our needs, the experience was perfect.
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