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Wingate Inn Cool Springs – reviews, photos

2.5 of 5
1738 Carothers Pkwy, Brentwood, TN 37027
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Wingate Inn Cool Springs
Wingate Inn Cool Springs
Wingate Inn Cool Springs
Wingate Inn Cool Springs
Wingate Inn Cool Springs
Wingate Inn Cool Springs
Ranked #15 of 20 hotels in Brentwood
3.5 of 5 stars 18 Reviews
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18 reviews from our community

    Trip type
Traveller rating
    6
    7
    1
    1
    3
Date Rating
Vancouver, Washington
Contributor
18 reviews 18 reviews
Reviews in 13 cities Reviews in 13 cities
5 helpful votes 5 helpful votes
“Great and affordable hotel.”
5 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

Nashville/Franklin area is our favorite place to visit. Since we go about once a year, we tend to enjoy a hotel that is near everything without being in too busy of a location - and this place was perfect. The bed was very comfortable and the room was spacious and clean. Parking was always adequate too. Location was perfect - right off the freeway yet far enough from it not to be noisy. Lot's of shopping and restaurants within five minutes. The breakfast is adequate - but we tend to head to our favorite breakfast place - Cracker Barrel. We would choose this hotel again.

  • Stayed October 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Charity B about Wingate Inn Cool Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ohio
Contributor
14 reviews 14 reviews
Reviews in 10 cities Reviews in 10 cities
21 helpful votes 21 helpful votes
“Nice place!”
4 of 5 stars Reviewed 13 September 2011
1
person found this review helpful

We stayed here two times in 5 days. Once on the way to our destination and once on the way back. The first time we had 2 queens and the second a king. We definitely liked the room better on the return trip. I thought the hotel and room were both clean and nice. I didn't notice any issues at all in either room. The front staff was courteous both times, had no problems checking in or leaving. We did use the continental breakfast both times. The attendant was very nice and friendly. We did not use any of the features or ammenities as both times we arrived late and left early the next morning. We'd definitely stay at this hotel again if we were in the area.

  • Stayed June 2011, travelled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
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Ask brandy621 about Wingate Inn Cool Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
victoria bc
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
15 helpful votes 15 helpful votes
“The most unpleasant and inhospitable hotel I have ever stayed at.”
1 of 5 stars Reviewed 12 September 2011
3
people found this review helpful

Do not ever use this hotel if you want service and things to work. I stayed here for 5 nights and was absolutely appalled at the front desk's attitude. They could care less. No one knew or cared about the following:

l. how to retrieve the phone messages - absolutely no instructions and the front desk neither knew how to instruct me to do so, and when I asked they just shrugged their shoulders
2. computers were both out of order in the business center, which they advertise as free.- free doesn't count if the computers don't work!! when I brought this to the attention of the front desk, they just shrugged their shoulders and said they didn't know what to do
3. treadmill was non-functional and when I asked the front desk and the Manager to help, I was sent a note to my room that said it was working and then I immediately went and tried it and it wasn't working. I guess this hotel's solution to fixing things is just to tell people it's fixed and not really do anything about it. Do they think we are stupid??
4. the toilet in my room was backing up and the front desk's excuse for not fixing it for 3 days was that they didn't have a maintenance man on duty all the time!!!
5. the water machine didn't work in the fitness center and once again, same excuse as #4.
6. I have come back home with a lovely case of bed bug bites!! I guess that is their present to all their guests!

I was absolutely appalled by this hotel and Management. They could care less. The only person that served me well and very kindly was this breakfast lady named Minny. Now there is service with a smile. That woman should be running the hotel and the Manager, Michael Horst, should be serving the breakfast or doing the chambermaid work. Then we would probably see better service. I have stayed in hundred of hotels around the world and this truly was my very worst experience ever.

Room Tip: Don't stay here whatever the situation. You will regret it and your stress level will go up imm...
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  • Stayed September 2011, travelled on business
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 1 of 5 stars Service
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Ask dreambigVictoriaBc about Wingate Inn Cool Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Nashville, Tennessee
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“NIce hotel for the money!”
4 of 5 stars Reviewed 23 June 2011
2
people found this review helpful

Just got back from a weekend of house-hunting and the Wingate made a nice base. . Very comfortable bed & pillows and our room was very clean. High-speed internet in the rooms--though I occasionally had trouble with the wireless, I just plugged into the Ethernet cable. Doesn't have some of the high-end finishes like flat screen TVs or granite in the bathrooms, but it was very clean and in good condition. King room had plenty of room to spread out with a big chair/ottoman, desk with office chair, and a mini-fridge, microwave and coffee maker. Breakfast was adequate with waffles, eggs, sausage, fruit, yogurt, toast, English muffins, bagels, and cereal. The usual coffee, juices and milk were also available.

A few downsides:
Pool is outside--closed during bad weather so beware of this if you have kids.
Nightstands only on one side of the bed...had to put my book, drink, cell, etc on the floor.
Air conditioner--keeps clicking on and off when it gets to the proper temperature. VERY irritating when trying to sleep.
Mulch/fertilizer--just outside the front door it smelled like the inside of a horse barn. We literally held our noses from the front door to about 10 feet away from the mulch beds.

Overall I have no problem recommending this hotel to anyone coming to the area.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask SeabeeWife about Wingate Inn Cool Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tampa, Florida
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Great location”
4 of 5 stars Reviewed 13 June 2011

We loved this hotel. It was very clean and the employees were very helpful with directions and suggestions for restaurants near by. We will definately stay there again when we're in the Nashville area.

  • Stayed June 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask nonny1944 about Wingate Inn Cool Springs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Wingate Inn Cool Springs

  • Wingate Cool Springs
Address: 1738 Carothers Pkwy, Brentwood, TN 37027
Price range (per night):* INR6,019 - 9,307

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Wingate Inn Cool Springs
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