Made reservations with this hotel online using their corporate site. When we showed up to check in they would no honor our room reservation. Desk clerk and manager said they do not have rooms like what was offered. When we complained the clerk said to take it up with corporate and that they have nothing to do with the corporate bookings that if we wanted a hotel room at that location to call them next time and that they operate on a walk in basis. After demanding the manager we ended up being moved to another hotel that was not like anything we wanted. This hotel was in Franklin and owned by the same company but needed work (mold in shower and on ceiling). This hotel manager tried to make the matter better but after an hour at least of trying to get a room we were not happy with this hotel.
- Studio Plus Brentwood
