After staying in this hotel a few years ago and being extremely pleased we decided to check it out once again while visiting the Black Hills. We thought it could not possibly be as clean and new looking as it was 3 years ago. Much to our surprise it again exceded our expectations! This hotel is only about 13 miles from Deadwood and is located in a very nice area right off the interstate. This is by far the nicest hotel we stayed in during our our 2 week vacation!

I live in Spearfish, SD, made reservations at this "nice" hotel for a family reunion I was going to host in August. 2010. I made a reservation in October 2009 for a block of rooms but learned this date would not work for our family. I cancelled the block 4 days later (October 2009). Much to my surprise, my card was charged for 4 rooms $662. and at a rate much higher than I had made the original block for. Contacting the manager was very difficult. I disputed my credit card and also contacted CHOICE Hotels. CHOICE hotels confirmed that only 1 room was cancelled instead of the whole block, (I was warned by other motel owner/managers in Spearfish it would be difficult with the reputation this manager has in his past.) Well finally after getting in touch with the manager, he advised me that I was responsible for that amount because they would not have just cancelled 1 room, they would have cancelled the whole block. HMMMM
This is a very sad situation for a small beautiful town, makes all the motels look bad. Please, please, please if you want to stay in Spearfish South Dakota, find a local owner or someone who will represent their business as a professional.

Three days before I intended to start my trip, they sent me an email telling me that my price had doubled. I made a reservation for this hotel in mid June, for early August. I reconfirmed dates and prices with them 2 days later to make sure everything was entered correctly, and the originally quoted price was confirmed. Speaking to the owner got nowhere. He even admitted that he knew that they quoted me the price that I expected, but said he wouldn't honor it. Very dishonest man. Believes his mistakes are your problems. Said if I didn't like it, I could cancel, knowing it would be difficult to find another place to say at this late date. If you're looking for a dishonest business, this is the place for you!

I have NEVER recieved such terrible customer service than when I stayed here. I blocked off a group of rooms for my wedding reception for my out-of -town family members and myself. Out of 10 reservations, nobody's was correct!! When we tried to speak with the hotel manager, his response to us was, "Well, everyone had a place to sleep right? Well, what's the problem?" He was right everyone had a place to sleep, after much rearranging. Trying to sleep 4 adults in a room with a king bed, does not work so well!!!!
The hotel manager as well turned away one of my relatives, claiming they did not have a reservation when in fact they did. A few days later he ran a charge through on my credit card for their room, claiming that they were a no-show, but in fact just plain refused to check them into their room. He not only charged my credit card, but over charged me what we had a agreed upon for a room rate by 60 dollars. When I called him to get this matter resolved, I was informed that my family "was changing their stories". A group of my family members filed formal complaints with the corporate office. I then recieved another phone call from the hotel manager after the complaints were filed and he advised me that he would only refund my money if I reversed my complaints with the corporate office. Hello, blackmail...not customer service!!!!

A few days later, I noticed that he charged my credit card again! When this man has your credit card number, I think he feels free to charge it whenever he wants. I disputed the second charge and got it reveresed and the corporate office is sending me a check to refund my money from the supposed "no-show".

Needless to say, I will NEVER EVER recommend this hotel to anyone!!!!

Such a beautiful hotel, but I would much rather stay anywhere else!

BE CAREFUL -- BE VERY CAREFUL---ESPECIALLY GIVING YOUR CREDIT CARD NUMBER TO THEM!!!!!!!!!!!