This place is dirty and rundown. Evidently they either have heat or a/c, but not both. When I was there it was a warm day with temps dropping into the 40s that night. The temp in the room was probably over 80 and the thermostat set on cool pumped out hot air. There are no windows that can be opened, so all you can do to get cool air is to open the door. Obviously, that's not an option. Also on this stay, I was not told that we would have an adjoining room. Icing on the cake was the screaming baby on the other side. You could hear every word the parents said in normal speaking voices. The only thing half decent in the place is the breakfast....but the buffet is very poorly laid out and you will have to wait in line with the folks getting food to get just a refill on a cup of coffee.
If you want to party, run up and down the halls and yell at all hours of the night, then this is the place for you and most of you have already found it.
Room Tip: Ask for non-adjoining.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
15 March 2012
Thank you for your feedback regarding your stay with us. We extend our sincerest apologies for the inconveniences you encountered as a result of the service you received at our hotel. We acknowledge the significance of your comments and intend to make the necessary adjustments to prevent similar situations from occurring in the future. We apologize for the excessive heat in the accommodations you received. I have checked with the maintenance department to make certain there is not an ongoing issue. We also called in local experts. There was an issue with our boilers and their settings. The service and condition of the room you received is not indicative of the manner in which we intend to operate our facility. Ramada Rapid City consistently strives to exceed our guests’ expectations by providing great hotel accommodations and superior customer service every day, to every guest. Regrettably, we fell short of your expectations and our goals due to unforeseen conditions out of our control. We take reviews like this very seriously, and would greatly appreciate the opportunity to hear the details of your stay. Please feel free to contact us, and we will be happy to discuss your experiences and come to a reasonable resolution.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC